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Unforced attrition

Declining unforced attrition within the Group

Natural attrition

Unforced attrition rate

 

 

 

 

 

 

 

2020

2021

2022

2023

2024

 

Group1

3.9 %

5.2 %

5.9 %

4.6 %

4.4 %

 

Germany

2.0 %

2.1 %

2.5 %

2.5 %

2.3 %

 

Internationally1

6.6 %

9.3 %

10.7 %

7.4 %

7.1 %

 

1

Excluding T‑Mobile US.

Unforced attrition within the Group decreased for the second year in succession and was 4.4 percent in 2024 (down 0.2 percentage points), a trend which can be seen in Germany and internationally. In Germany, unforced attrition decreased by 0.2 percentage points and declined by 0.3 percentage points internationally.

Unforced attrition is expected to rise in Germany in the future as more and more of the populous baby boomer generation reach retirement age. Approximately 700 employees retired in 2024.

Unforced attrition refers to normal employee departures that occur without specific staff reduction measures, for example due to retirement, incapacity for work, termination by the employee, or termination by the employer for conduct- or person-related reasons. It is reported as a percentage of the total workforce (as per the end of the previous year).