Total workforce quota

Employee productivity improves further

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billions of €

2020

2021

2022

2023

2024

Group

PC¹ adjusted

17.0

17.6

18.1

17.5

17.9

EWC²

2.1

2.3

1.9

2.1

TWC³

19.1

19.6

20.3

19.5

20.0

Revenue⁴

101.0

108.8

114.4

112.0

115.8

TWQ⁵ adjusted

18.9 %

18.1 %

17.8 %

17.4 %

17.3 %

Germany

PC¹ adjusted

7.7

7.6

7.4

7.5

EWC²

0.6

0.7

0.8

TWC³

8.3

8.2

Revenue⁴

25.2

25.8

26.0

26.4

27.0

Internationally

PC¹ adjusted

9.3

9.9

10.5

10.1

10.4

EWC²

1.5

1.6

1.2

1.4

TWC³

10.7

11.3

12.1

11.3

11.8

Revenue⁴

75.8

83.0

88.5

85.6

88.8

¹	Personnel costs.
²	External workforce costs: costs of temporary staffing + costs of freelancers and consultants.
³	Total workforce costs: external workforce costs + personnel costs adjusted for special factors.
⁴	The allocation of revenue to form the ratios is based on the HR perspective and thus on the location of the employees (FTEs). In the annual report, revenue is allocated according to the country in which the revenue was generated. The calculation is based on rounded figures in millions.
⁵	Total workforce quota = TWC/revenue.

The Total Workforce Quota is the ratio of the company’s total personnel-related costs to revenue. It helps us understand and steer the proportion of internal and external personnel costs while also managing the profitability of personnel-related costs overall.

The TWQ at Deutsche Telekom was slightly down again last year, this time by 0.1 percentage points, which is reflected in particular by the increased revenue. Revenue rose by 3.4 percent while TWC rose by 2.9 percent. This resulted in a continuation of the slightly positive trend in TWQ.

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Employee productivity improves further