Headcount development

The Group’s headcount fell by 2.4 percent compared with the end of the prior year. Development across the segments was varied. The number of employees in our Germany operating segment declined by 3.4 percent as a result of efficiency enhancement measures and the take-up of socially responsible instruments in connection with the staff restructuring. The total number of employees in our United States operating segment increased by 0.9 percent as of December 31, 2019 compared with the prior year, primarily due to ongoing growth in our business. In our Europe operating segment, the headcount was down 7.4 percent compared with the end of the prior year. This was due in part to the sale of Telekom Albania. The headcount also decreased in Romania, Hungary, and Poland in particular. The number of employees in our Systems Solutions operating segment increased by 1.7 percent compared with the end of 2018, mainly due to the first-time inclusion and expansion of a service unit in India. The remaining headcount in this segment decreased by 3.5 percent on account of restructuring measures. In the Group Development operating segment, the 31.7 percent increase in the number of employees can be attributed to the inclusion of Tele2 Netherlands in the Netherlands. The headcount in the Group Headquarters & Group Services segment was down 6.3 percent compared with the end of 2018, mainly due to the ongoing staff restructuring at Vivento and the lower headcount in the Technology and Innovation unit.

Workforce statistics

Headcount development 

 

 

Dec. 31, 2019

Dec. 31, 2018

Change %

Dec. 31, 2017

Dec. 31, 2016

Dec. 31, 2015

a

Based on average number of employees.

NUMBER OF FTEs IN THE GROUP

 

210,533

215,675

(2.4)

217,349

218,341

225,243

Of which: Deutsche Telekom AG

 

17,461

19,259

(9.3)

21,428

22,571

26,205

Of which: civil servants (in Germany, with an active service relationship)

 

12,153

13,507

(10.0)

15,482

15,999

18,483

Germany operating segment

 

60,501

62,621

(3.4)

64,798

66,410

67,927

United States operating segment

 

47,312

46,871

0.9

45,888

44,820

44,229

Europe operating segment

 

44,591

48,133

(7.4)

47,421

46,808

48,920

Systems Solutions operating segment

 

38,096

37,467

1.7

37,924

37,472

37,850

Group Development operating segment

 

2,603

1,976

31.7

1,967

2,572

2,768

Group Headquarters & Group Services

 

17,430

18,606

(6.3)

19,351

20,258

23,548

BREAKDOWN BY GEOGRAPHIC AREA

 

 

 

 

 

 

 

Germany

 

94,111

98,092

(4.1)

101,901

104,662

110,354

International

 

116,422

117,582

(1.0)

115,448

113,679

114,888

Of which: other EU member states

 

58,743

61,249

(4.1)

59,952

59,456

60,710

Of which: rest of Europe

 

2,055

2,471

(16.8)

2,620

2,581

2,945

Of which: North America

 

47,652

47,245

0.9

46,332

45,364

44,803

Of which: rest of world

 

7,971

6,618

20.4

6,543

6,278

6,431

NATURAL ATTRITION

%

5.3

5.1

3.9

4.7

4.0

4.4

Of which: Germany

%

2.3

1.9

21.1

1.7

1.4

1.3

Of which: international

%

9.5

9.8

(3.1)

9.2

8.1

9.3

PRODUCTIVITY TRENDa

 

 

 

 

 

 

 

Net revenue per employee

thousands of €

378

350

8.2

346

331

306

Personnel costsbillions of €

 

 

2019

2018

Change %

2017

2016

2015

a

Expenses for staff-related measures.

Personnel costs in the Group

 

16.7

16.4

1.7

15.5

16.4

15.8

Of which: Germany

 

8.7

9.2

(5.4)

8.5

9.8

9.4

Of which: international

 

8.0

7.3

9.9

7.0

6.6

6.4

Special factorsa

 

1.0

1.2

(13.6)

0.6

1.6

1.2

Personnel costs in the Group (adjusted for special factors)

 

15.7

15.2

3.4

14.9

14.8

14.6

Net revenue

 

80.5

75.7

6.4

74.9

73.1

69.2

ADJUSTED PERSONNEL COST RATIO

%

19.5

20.1

(3.0)

19.9

20.3

21.2

PERSONNEL COSTS AT DEUTSCHE TELEKOM AG UNDER GERMAN GAAP

 

2.3

2.5

(8.3)

2.7

3.5

2.9