Group Headquarters & Group Services For further information on changes resulting from the first-time application of the IFRS 16 “Leases” accounting standard, please refer to the section “Management of the Group.” Development of operations (XLS:) Download millions of € 2019 2018 Change Change % 2017 a Comparatives for 2018 were calculated on a pro forma basis for the redefined key performance indicators resulting from the introduction of the IFRS 16 accounting standard. TOTAL REVENUE 2,620 2,735 (115) (4.2) 2,935 Loss from operations (EBIT) (1,648) (1,662) 14 0.8 (1,437) Depreciation, amortization and impairment losses (1,159) (825) (334) (40.5) (657) EBITDA (489) (837) 348 41.6 (780) EBITDA ALa (889) (923) 34 3.7 n.a. Special factors affecting EBITDA (239) (322) 83 25.8 (119) EBITDA (adjusted for special factors) (250) (515) 265 51.5 (661) EBITDA AL (ADJUSTED FOR SPECIAL FACTORS)a (651) (601) (50) (8.3) n.a. CASH CAPEX (1,028) (1,078) 50 4.6 (1,005) Total revenue Total revenue in our Group Headquarters & Group Services segment in 2019 decreased by 4.2 percent year-on-year. This trend was mainly due to lower intragroup revenue at Deutsche Telekom IT from the licensing of the ERP system, which does not impact on earnings at Group level. A slight negative factor resulted from the fact that, as of January 2016, the costs of intragroup development services newly commissioned from Deutsche Telekom IT in Germany are no longer charged internally. EBITDA AL, adjusted EBITDA AL Adjusted EBITDA AL at Group Headquarters & Group Services decreased by EUR 50 million year-on-year to EUR -651 million, due to two main effects: lower proceeds from real estate sales and lower revenue at Deutsche Telekom IT from the licensing of the ERP system. By contrast, the reduction in headcount at Vivento as a result of continued staff restructuring, and lower operating costs at our Group Services had a positive impact. Overall, EBITDA AL was negatively impacted in the reporting year by special factors amounting to EUR 239 million, especially for staff-related measures. Negative net special factors affecting EBITDA AL in the prior year had amounted to EUR 322 million – with expenses for staff-related measures being partially offset by the positive effect of the reversal of provisions for legal risks in connection with the conclusion of the Toll Collect arbitration proceedings. EBIT The year-on-year increase of EUR 14 million in EBIT was mainly due to the effects described under EBITDA AL. Whereas previously expenses had been recognized in connection with operating leases, the right-of-use assets recognized in this context since the application of accounting standard IFRS 16 as of January 1, 2019 result in particular in higher depreciation charges. The increase in other depreciation, amortization and impairment losses was mainly due to higher depreciation and amortization following the decision to capitalize newly commissioned intragroup development services at Deutsche Telekom IT instead of charging them internally. By contrast, depreciation, amortization and impairment losses decreased as a result of lower capitalization in connection with declines both in the licensing of the ERP system and in land and buildings due to the ongoing optimization of our real estate portfolio. Cash capex Cash capex decreased by EUR 50 million year-on-year, primarily owing to decreased investment in IT and lower cash capex for vehicles. schließen ERP - Enterprise Resource Planning Refers to systems that help deploy an organization’s resources such as capital, equipment, and human resources as efficiently as possible in order to optimize business processes.