Mood in the Group

Declining mood among employees, managers, and executives

The pulse survey in November 2023 revealed an across-the-board decrease in agreement rates regarding the mood at all levels of the Group.

At Group level, the mood rate decreased 3 percentage points, to 78 percent, reflecting the national decline of 5 percentage points. By contrast, the international rate was up 1 percentage point year-on-year, to 82 percent. This downward trend was apparent across all staff groups. Executives (-3 pp), managers (-1 pp), and employees (-3 pp) were consistent with the Group trend, without exceptions.

Despite efforts to create a positive working environment, it is evident that the agreement rate regarding the general mood across the Group has declined. This should serve as an incentive for us to redouble our efforts and improve the working atmosphere, as we consider the mood in the workforce to be an important factor.