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Unforced attrition

Declining unforced attrition at international level

Natural attrition

 

 

 

 

 

 

 

 

2019

2020

2021

2022

2023

 

Group1

5.3 %

3.9 %

5.2 %

5.9 %

4.6 %

 

Germany

2.3 %

2.0 %

2.1 %

2.5 %

2.5 %

 

International1

9.5 %

6.6 %

9.3 %

10.7 %

7.4 %

 

1

Excluding T‑Mobile US.

In 2023, unforced attrition within the Group decreased for the first time since 2020, to 4.6 percent (down 1.3 percentage points). This was due to a significant decrease in voluntary terminations internationally, as a result of which unforced attrition decreased by 3.3 percentage points, to 7.4 percent. In Germany, meanwhile, unforced attrition remained stable at 2.5 percent. We expect this to change over the next few years, as more and more of the populous baby boomer generation reach retirement age. More than 700 employees retired in 2023.

Unforced attrition refers to normal employee departures that occur without specific staff reduction measures, for example due to retirement, disability or incapacity for work, termination by the employee, or termination by the employer on grounds of conduct. It is reported as a percentage of the total workforce (as per the end of the previous year).

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