Total workforce quota

Profitability of personnel-related costs increased

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Total workforce quota, adjusted (costs and revenue in billions of €)

2019

2020

2021

2022

2023

Group

PC¹, adjusted

15.7

17.0

17.6

18.1

17.5

EWC²

1.8

2.1

2.3

1.9

TWC³

17.5

19.1

19.6

20.3

19.5

Revenue⁴

80.5

101.0

108.8

114.4

112.0

TWQ⁵, adjusted

21.7 %

18.9 %

18.1 %

17.8 %

17.4 %

Germany

PC¹, adjusted

7.9

7.7

7.6

7.4

EWC²

0.8

0.6

0.7

TWC³

8.7

8.3

8.2

Revenue⁴

25.2

25.8

26.0

26.4

International

PC¹, adjusted

7.7

9.3

9.9

10.5

10.1

EWC²

1.0

1.5

1.6

1.2

TWC³

8.8

10.7

11.3

12.1

11.3

Revenue⁴

55.4

75.8

83.0

88.5

85.6

¹	Personnel costs.
²	External workforce costs: costs of temporary staffing + costs of freelancers and consultants.
³	Total workforce costs: external workforce costs + personnel costs adjusted for special factors.
⁴	The allocation of revenue to form the ratios is based on the HR perspective and thus on the location of the employees (FTE). In the annual report, revenue is allocated according to the country in which the revenue was generated.
⁵	Total workforce quota = TWC/revenue.

The Total Workforce Quota is the ratio of the company’s total personnel-related costs to revenue. It helps us understand and manage the proportion of internal and external personnel costs while also managing the profitability of personnel-related costs overall.

The TWQ at Deutsche Telekom was down again last year, this time by 0.4 percentage points, reflecting the increased profitability of the personnel-related costs employed. While the latter decreased by 0.6 percent in 2023, net revenue remained at a high level of EUR 112 billion, continuing the positive trend seen in prior years.

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Profitability of personnel-related costs increased