Total workforce costs

Significant reduction in total workforce costs

Total Workforce Management (TWM) offers a comprehensive view of Deutsche Telekom’s HR management. Alongside our internal workforce and associated costs (internal workforce costs, IWC), TWM also takes into account the external workforce, e.g., consultants working as freelancers as well as temporary and leased staff. This holistic approach is crucial for long-term personnel planning, both in qualitative and quantitative terms.

Total Workforce Costs (TWC) and the Total Workforce Quota (TWQ) play a key role in managing our personnel costs. TWC includes the costs associated with employing internal and external staff, to give a comprehensive view of our total personnel costs.

TWC in the Group was down EUR 0.9 billion year-on-year, to EUR 19.5 billion, even lower than in 2021. National IWC decreased by EUR 0.2 billion, while the international figure declined by EUR 0.4 billion. The costs of freelancers and consultants were reduced in particular on an international level (down EUR 0.3 billion).