Personnel costs and total operating costs
Decreasing personnel costs and total expenses
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Breakdown of personnel costs
(in millions of €) |
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2019 |
2020 |
2021 |
2022 |
2023 |
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Payroll1 |
Group |
12,633 |
14,092 |
14,350 |
14,808 |
14,309 |
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Germany |
6,315 |
6,344 |
6,209 |
6,106 |
6,039 |
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International |
6,318 |
7,748 |
8,141 |
8,702 |
8,269 |
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Social security contributions and company pension scheme |
Group |
3,053 |
2,926 |
3,206 |
3,271 |
3,218 |
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Germany |
1,635 |
1,391 |
1,483 |
1,501 |
1,407 |
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International |
1,418 |
1,535 |
1,723 |
1,771 |
1,811 |
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Adjusted personnel costs |
Group |
15,686 |
17,017 |
17,556 |
18,080 |
17,526 |
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Germany |
7,950 |
7,735 |
7,692 |
7,607 |
7,446 |
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International |
7,736 |
9,282 |
9,865 |
10,473 |
10,080 |
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Personnel costs as a share of total operating expenses |
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2019 |
2020 |
2021 |
2022 |
2023 |
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Adjusted operating costs |
Group |
52,694 |
61,543 |
66,645 |
69,867 |
66,037 |
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Germany |
15,929 |
14,486 |
15,763 |
16,316 |
15,902 |
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International |
36,765 |
47,058 |
50,882 |
53,550 |
50,135 |
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Personnel costs as a share of total costs |
Group |
29.8 % |
27.7 % |
26.3 % |
25.9 % |
26.5 % |
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Germany |
49.9 % |
53.4 % |
48.8 % |
46.6 % |
46.8 % |
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International |
21.0 % |
19.7 % |
19.4 % |
19.6 % |
20.1 % |
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Of the EUR 17.5 billion in adjusted personnel costs, 82 percent is attributable to wages and salaries (EUR 14.3 billion), which were down 3.4 percent compared to 2022 due to the reduced headcount.
EUR 3.2 billion is attributable to social security contributions and company pension schemes, which allow our employees to supplement their statutory pensions.
Despite an overall decrease in personnel costs (EUR 554 million), personnel costs as a share of total operating expenses increased again for the first time in the reporting period (0.6 percentage points). This increase must be viewed against the background of a disproportionate decrease in the cost of goods and services.
