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Headcount development

The Group’s headcount fell by 4.3 % compared with the end of the prior year. The number of employees in our Germany operating segment decreased by 9.3 % against year-end 2020, mainly as a result of the reassignment of employees to the Group Headquarters & Group Services segment in connection with reorganization measures at Deutsche Telekom IT. Employees also continued to take up socially responsible instruments as part of staff restructuring activities, such as dedicated retirement and phased retirement. The total number of employees in our United States operating segment remained stable compared with December 31, 2020. In our Europe operating segment, the headcount was down 14.4 % compared with the end of the prior year, with staff levels decreasing in Romania in particular, mainly due to the sale of the fixed-network business. The headcount in our Systems Solutions operating segment was down 1.2 % against year-end 2020. The effect on headcount of our global efficiency enhancement measures was offset by increased staff requirements in our growth areas. The decline in numbers was due to the sale of a business operation and the reassignment of parts of the business within the Group (‑2.0 %). The takeover of external service providers in Mexico had an offsetting effect (+0.9 %). In the Group Development operating segment, the headcount remained at the 2020 year-end level. The number of employees in the Group Headquarters & Group Services segment was up 17.6 % compared with the end of 2020, mainly due to the aforementioned reassignment of employees from the Germany operating segment.

Workforce statistics

Headcount development

 

 

 

 

 

 

 

 

 

Dec. 31, 2021

Dec. 31, 2020

Change

Change
%

Dec. 31, 2019

FTEs in the Group

 

216,528

226,291

(9,763)

(4.3)

210,533

Of which: Deutsche Telekom AG

 

13,897

15,374

(1,477)

(9.6)

17,461

Of which: civil servants (in Germany, with an active service relationship)

 

9,653

10,583

(930)

(8.8)

12,153

Germany operating segmenta

 

60,189

66,348

(6,159)

(9.3)

69,117

United States operating segment

 

71,094

71,303

(209)

(0.3)

47,312

Europe operating segment

 

35,319

41,272

(5,953)

(14.4)

44,410

Systems Solutions operating segment

 

27,754

28,098

(344)

(1.2)

29,800

Group Development operating segment

 

2,674

2,684

(10)

(0.4)

2,603

Group Headquarters & Group Servicesa

 

19,498

16,585

2,913

17.6

17,292

Breakdown by geographic area

 

 

 

 

 

 

Germany

 

85,160

89,032

(3,872)

(4.3)

94,111

International

 

131,368

137,258

(5,890)

(4.3)

116,422

Of which: other EU member states

 

50,005

55,816

(5,811)

(10.4)

58,743

Of which: rest of Europe

 

2,066

2,168

(102)

(4.7)

2,055

Of which: North America

 

71,337

71,617

(280)

(0.4)

47,652

Of which: rest of world

 

7,960

7,658

302

3.9

7,971

Natural attrition

%

5.2

3.9

1.3

33.3

5.3

Of which: Germany

%

2.1

2.0

0.1

6.1

2.3

Of which: international

%

9.3

6.6

2.7

40.9

9.5

Productivity trendb

 

 

 

 

 

 

Net revenue per employee

thousands of €

493

452

41

9.1

378

a

As part of reorganization measures at Deutsche Telekom IT, around 3.7 thousand employees were reassigned from the Germany operating segment to the Technology and Innovation unit in the Group Headquarters & Group Services segment effective January 1, 2021. Prior-year comparatives were not adjusted.

b

Based on the average number of employees.

Personnel costs

millions of €

 

 

 

 

 

 

 

 

2021

2020

Change

Change
%

2019

Personnel costs in the Group

 

18,463

18,853

(390)

(2.1)

16,723

Of which: Germany

 

8,461

8,764

(303)

(3.5)

8,699

Of which: international

 

10,002

10,089

(87)

(0.9)

8,024

Special factorsa

 

906

1,836

(930)

(50.7)

1,037

Personnel costs in the Group (adjusted for special factors)

 

17,556

17,017

539

3.2

15,686

Net revenue

 

108,794

100,999

7,795

7.7

80,531

Adjusted personnel cost ratio

%

16.1

16.8

 

 

19.5

Personnel costs at Deutsche Telekom AG under German GAAP

 

2,176

2,291

(115)

(5.0)

2,326

a

Expenses for staff-related measures.