Headcount development
The Group’s headcount fell by 4.3 % compared with the end of the prior year. The number of employees in our Germany operating segment decreased by 9.3 % against year-end 2020, mainly as a result of the reassignment of employees to the Group Headquarters & Group Services segment in connection with reorganization measures at Deutsche Telekom IT. Employees also continued to take up socially responsible instruments as part of staff restructuring activities, such as dedicated retirement and phased retirement. The total number of employees in our United States operating segment remained stable compared with December 31, 2020. In our Europe operating segment, the headcount was down 14.4 % compared with the end of the prior year, with staff levels decreasing in Romania in particular, mainly due to the sale of the fixed-network business. The headcount in our Systems Solutions operating segment was down 1.2 % against year-end 2020. The effect on headcount of our global efficiency enhancement measures was offset by increased staff requirements in our growth areas. The decline in numbers was due to the sale of a business operation and the reassignment of parts of the business within the Group (‑2.0 %). The takeover of external service providers in Mexico had an offsetting effect (+0.9 %). In the Group Development operating segment, the headcount remained at the 2020 year-end level. The number of employees in the Group Headquarters & Group Services segment was up 17.6 % compared with the end of 2020, mainly due to the aforementioned reassignment of employees from the Germany operating segment.
Workforce statistics
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Dec. 31, 2021 |
Dec. 31, 2020 |
Change |
Change |
Dec. 31, 2019 |
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|---|---|---|---|---|---|---|---|---|---|---|
FTEs in the Group |
|
216,528 |
226,291 |
(9,763) |
(4.3) |
210,533 |
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Of which: Deutsche Telekom AG |
|
13,897 |
15,374 |
(1,477) |
(9.6) |
17,461 |
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Of which: civil servants (in Germany, |
|
9,653 |
10,583 |
(930) |
(8.8) |
12,153 |
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Germany operating segmenta |
|
60,189 |
66,348 |
(6,159) |
(9.3) |
69,117 |
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United States operating segment |
|
71,094 |
71,303 |
(209) |
(0.3) |
47,312 |
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Europe operating segment |
|
35,319 |
41,272 |
(5,953) |
(14.4) |
44,410 |
||||
Systems Solutions operating segment |
|
27,754 |
28,098 |
(344) |
(1.2) |
29,800 |
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Group Development operating segment |
|
2,674 |
2,684 |
(10) |
(0.4) |
2,603 |
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Group Headquarters & Group Servicesa |
|
19,498 |
16,585 |
2,913 |
17.6 |
17,292 |
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Breakdown by geographic area |
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Germany |
|
85,160 |
89,032 |
(3,872) |
(4.3) |
94,111 |
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International |
|
131,368 |
137,258 |
(5,890) |
(4.3) |
116,422 |
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Of which: other EU member states |
|
50,005 |
55,816 |
(5,811) |
(10.4) |
58,743 |
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Of which: rest of Europe |
|
2,066 |
2,168 |
(102) |
(4.7) |
2,055 |
||||
Of which: North America |
|
71,337 |
71,617 |
(280) |
(0.4) |
47,652 |
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Of which: rest of world |
|
7,960 |
7,658 |
302 |
3.9 |
7,971 |
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Natural attrition |
% |
5.2 |
3.9 |
1.3 |
33.3 |
5.3 |
||||
Of which: Germany |
% |
2.1 |
2.0 |
0.1 |
6.1 |
2.3 |
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Of which: international |
% |
9.3 |
6.6 |
2.7 |
40.9 |
9.5 |
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Productivity trendb |
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Net revenue per employee |
493 |
452 |
41 |
9.1 |
378 |
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millions of € |
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|
|
2021 |
2020 |
Change |
Change |
2019 |
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|---|---|---|---|---|---|---|---|---|
Personnel costs in the Group |
|
18,463 |
18,853 |
(390) |
(2.1) |
16,723 |
||
Of which: Germany |
|
8,461 |
8,764 |
(303) |
(3.5) |
8,699 |
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Of which: international |
|
10,002 |
10,089 |
(87) |
(0.9) |
8,024 |
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Special factorsa |
|
906 |
1,836 |
(930) |
(50.7) |
1,037 |
||
Personnel costs in the Group (adjusted for special factors) |
|
17,556 |
17,017 |
539 |
3.2 |
15,686 |
||
Net revenue |
|
108,794 |
100,999 |
7,795 |
7.7 |
80,531 |
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Adjusted personnel cost ratio |
% |
16.1 |
16.8 |
|
|
19.5 |
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Personnel costs at Deutsche Telekom AG under German GAAP |
|
2,176 |
2,291 |
(115) |
(5.0) |
2,326 |
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