Non-financial performance indicators of the Group
With regard to our non-financial performance indicators, please refer to the explanations in the 2025 combined management report (2025 Annual Report). Only material changes in the development of non-financial performance indicators against the end of 2025 are presented below. This section also contains information on the headcount development.
For information on our continued commitment to the environment, society, and the economy, please refer to our 2025 CR Report.
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Sept. 30, |
June 30, |
Change |
Dec. 31, |
Change |
Sept. 30, |
Change |
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Fixed-network and mobile customersa |
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Germany and Europe |
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Mobile customers |
millions |
126.2 |
123.7 |
2.0 |
121.7 |
3.7 |
123.6 |
2.1 |
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Fixed-network linesb |
millions |
25.6 |
25.7 |
(0.2) |
25.5 |
0.4 |
25.6 |
0.1 |
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Broadband customersc |
millions |
22.9 |
22.8 |
0.4 |
22.5 |
1.9 |
22.4 |
2.2 |
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United States |
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Postpaid accountsa |
millions |
35.0 |
34.7 |
0.8 |
34.2 |
2.1 |
34.0 |
2.9 |
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Systems Solutions |
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Order entry |
millions of € |
2,875 |
1,992 |
44.3 |
4,191 |
(31.4) |
2,805 |
2.5 |
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For further information on customer development and on order entry, please refer to the section “Development of business in the operating segments.”
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Sept. 30, 2026 |
Dec. 31, 2025 |
Change |
Change |
Sept. 30, 2025 |
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FTEs in the Group |
189,348 |
198,079 |
(8,731) |
(4.4) |
201,336 |
Of which: civil servants (in Germany, with an active service relationship) |
4,105 |
4,759 |
(654) |
(13.7) |
5,188 |
Germany |
53,425 |
55,089 |
(1,664) |
(3.0) |
56,205 |
United States |
64,224 |
70,036 |
(5,812) |
(8.3) |
70,989 |
Europe |
30,687 |
31,300 |
(613) |
(2.0) |
32,083 |
Systems Solutions |
24,912 |
25,124 |
(212) |
(0.8) |
25,213 |
Group Development |
68 |
94 |
(27) |
(28.2) |
90 |
Group Headquarters & Group Services |
16,031 |
16,436 |
(404) |
(2.5) |
16,755 |
The Group’s headcount decreased by 4.4 % against year-end 2025, mainly on account of the reduced workforce at T‑Mobile US. The total number of full-time equivalent employees in our United States operating segment as of September 30, 2026 decreased by 8.3 % compared to December 31, 2025, primarily due to the impact of the 2025-2026 Workforce Transformation. In our Germany operating segment, the number of employees declined by 3.0 % against the end of the prior year. Employees continued to take up socially responsible instruments as part of staff restructuring activities, such as phased retirement, severance payments, and dedicated retirement. In our Europe operating segment, the headcount was down by 2.0 % compared with the end of the prior year, in particular in Greece and Poland. The headcount in our Systems Solutions operating segment was down 0.8 % against year-end 2025, mainly due to a workforce reduction in traditional infrastructure business. The headcount in the Group Headquarters & Group Services segment was down 2.5 % compared with the end of the prior year, mainly due to the continued staff restructuring measures.
For information on the diversity, skills, and potential of our employees, please refer to the 2025 HR Factbook.