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Customer development

Customer development – Europe

thousands

 

 

 

 

 

 

 

 

 

 

June 30, 2026

Mar. 31, 2026

Change June 30, 2026/
Mar. 31, 2026
%

Dec. 31, 2025

Change June 30, 2026/
Dec. 31, 2025
%

June 30, 2025

Change June 30, 2026/
June 30, 2025
%

Europe, total

Mobile customers

47,007

46,711

0.6

47,172

(0.4)

50,076

(6.1)

Contract customersa

25,660

25,470

0.7

25,590

0.3

27,144

(5.5)

Prepaid customers

21,347

21,240

0.5

21,582

(1.1)

22,932

(6.9)

Fixed-network linesa,b

9,052

9,045

0.1

8,712

3.9

8,734

3.6

Broadband customersa

7,752

7,695

0.7

7,395

4.8

7,261

6.8

Television (IPTV, satellite, cable)

4,514

4,498

0.3

4,468

1.0

4,381

3.0

Unbundled local loop lines (ULL)/ Wholesale PSTN

1,073

1,147

(6.4)

1,220

(12.0)

1,342

(20.0)

Wholesale broadband lines

1,238

1,232

0.5

1,219

1.5

1,205

2.7

Greece

Mobile customersa

7,101

7,055

0.6

7,105

(0.1)

7,155

(0.8)

Fixed-network linesa,b

3,182

3,212

(0.9)

3,164

0.6

3,265

(2.5)

Broadband customersa

2,386

2,385

0.0

2,361

1.1

2,357

1.2

Hungary

Mobile customers

6,602

6,583

0.3

6,610

(0.1)

6,556

0.7

Fixed-network linesb

1,947

1,943

0.2

1,936

0.6

1,919

1.5

Broadband customers

1,690

1,678

0.7

1,665

1.5

1,633

3.5

Poland

Mobile customersa

13,302

13,203

0.7

13,531

(1.7)

13,205

0.7

Fixed-network linesa,b

346

351

(1.3)

18

n.a.

18

n.a.

Broadband customersa

771

742

4.0

496

55.5

433

78.3

Czech Republic

Mobile customers

6,621

6,632

(0.2)

6,643

(0.3)

6,575

0.7

Fixed-network linesb

944

933

1.2

913

3.4

877

7.7

Broadband customers

587

578

1.7

562

4.5

539

9.1

Croatia

Mobile customers

2,575

2,517

2.3

2,539

1.4

2,560

0.6

Fixed-network linesb

865

850

1.7

888

(2.6)

856

1.1

Broadband customers

673

672

0.1

674

(0.1)

671

0.3

Slovakia

Mobile customers

2,361

2,340

0.9

2,324

1.6

2,302

2.6

Fixed-network linesb

819

824

(0.7)

801

2.3

807

1.4

Broadband customers

683

679

0.6

675

1.2

666

2.6

Austria

Mobile customers

6,629

6,605

0.4

6,596

0.5

6,554

1.1

Fixed-network linesb

600

604

(0.7)

606

(1.1)

612

(1.9)

Broadband customers

655

658

(0.5)

660

(0.9)

665

(1.6)

Romania

Mobile customers

0

0

n.a.

0

n.a.

3,427

(100.0)

Otherc

Mobile customers

1,816

1,775

2.3

1,825

(0.5)

1,743

4.2

Fixed-network linesb

349

327

6.7

386

(9.6)

380

(8.2)

Broadband customers

306

303

0.8

302

1.3

297

2.9

a

As of January 1, 2026, customers in Poland and Greece were reclassified from mobile communications to fixed-network as a result of a change in definition. Prior-year comparatives were not adjusted retrospectively.

b

As of April 1, 2026, the reporting of wholesale fixed-network lines was standardized. Prior-year comparatives were adjusted retrospectively.

c

“Other”: national companies of North Macedonia, Montenegro, and the lines of the GTS Central Europe group in Romania.

Total

As of June 30, 2026, excluding the effects from the change in definition in Poland and Greece, the Europe operating segment saw a positive trend in the number of customers compared with the end of 2025, recording an increase of 1.2 % in the number of mobile contract customers and of 1.4 % in the number of broadband customers. Our convergent product portfolio generated substantial growth of 2.5 % in FMC customers thanks to ongoing demand. We are making good progress in network infrastructure: The build-out of our fixed-network infrastructure with state-of-the-art optical fiber is our priority. The build-out of the 5G network also continues.

Mobile communications

Our Europe operating segment had a total of 47.0 million mobile customers as of the end of the first half of 2026. The number declined slightly by 0.4 % compared with the end of the prior year. In Poland and Greece, a change in definition resulted in some mobile customers being reclassified as fixed-network customers. Without this effect, the number of mobile customers rose slightly by 0.2 %.

The number of contract customers increased slightly by 0.3 %. Excluding the effect from the change in definition, it rose by 1.2 %. Overall, contract customers accounted for 54.6 % of the total customer base. Our customers benefit from greater coverage with fast mobile broadband – a result of our integrated network strategy. The footprint countries of our operating segment are also making further headway with 5G. As of the end of the first half of 2026, our national companies covered 93.9 % of the population in our European footprint on average with 5G, an increase against the prior year.

The prepaid customer base declined by 1.1 % against the end of the prior year, especially in Poland due to the deactivation of inactive customers. We also convinced a portion of our prepaid customers to switch to higher-value contract rate plans.

Fixed network

The broadband business increased by 4.8 % compared with the end of 2025 to a total of 7.8 million customers. Excluding the effect of the change in definition in Poland and Greece, growth was 1.4 %. This growth, mainly driven by the national companies in Poland, the Czech Republic, and Hungary, offset the decline in Austria in particular. By continuing to invest in optical fiber, we are systematically building out our fixed-network infrastructure. As of the first half of 2026, 11.7 million households (44.5 % coverage) have access to our high-performance fiber-optic network offering gigabit speeds. The number of homes passed grew by 391 thousand compared with the end of 2025. As of the end of the first half of 2026, the number of fixed-network lines subscribed to increased by 3.9 % compared with the end of 2025 to 9.1 million, as a result of the change in definition in Poland and Greece. Without this effect, the number of lines declined by 3.4 % compared with the end of the prior year.

The TV and entertainment business had a total of 4.5 million customers as of June 30, 2026, an increase of 1.0 % against the end of the prior year. The TV market is already saturated in many of the countries in our operating segment, where TV services are offered not only by telecommunications companies, but also by OTT players.

FMC – fixed-mobile convergence and digitalization

Our portfolio of convergent products, MagentaOne, was highly popular with consumers across all of our national companies. As of the first half of 2026, we had 9.1 million FMC customers. This represents an increase of 2.5 % in the customer base compared with the end of the prior year. Almost all of our national companies, but in particular Poland, Greece, the Czech Republic, and Hungary, contributed to this growth. We have also seen rising customer numbers from the marketing of our MagentaOne Business product to business customers.

We continue to expand our digital interaction with customers, which means we can meet customer needs in a more personalized and efficient way, and position products and innovative services on the market more quickly. Around 71 % of our consumers use our service app.

Development of operations

Development of operations – Europe

millions of €

 

 

 

 

 

 

 

 

 

 

 

H1 2026

H1 2025

Change
%

Q1 2026

Q2 2026

Q2 2025

Change
%

FY 2025

Revenue

 

6,253

6,170

1.3

3,089

3,164

3,116

1.5

12,652

Greece

 

1,715

1,674

2.5

859

856

855

0.1

3,464

Hungary

 

1,191

1,094

8.9

569

622

546

13.9

2,270

Poland

 

871

857

1.7

430

441

434

1.5

1,746

Czech Republic

 

663

622

6.6

330

333

314

6.1

1,291

Croatia

 

513

501

2.5

250

263

254

3.6

1,049

Slovakia

 

438

430

1.9

220

218

214

2.1

883

Austria

 

726

737

(1.5)

363

363

370

(1.9)

1,507

Romania

 

0

122

(100.0)

0

0

61

(100.0)

177

Othera

 

162

163

(0.7)

79

82

83

(0.8)

335

Service revenueb

 

5,279

5,022

5.1

2,610

2,670

2,537

5.2

10,284

EBITDA

 

2,652

2,534

4.7

1,300

1,352

1,286

5.1

5,098

Special factors affecting EBITDA

 

(57)

(36)

(60.2)

(24)

(33)

(13)

n.a.

(97)

EBITDA (adjusted for special factors)

 

2,709

2,569

5.4

1,325

1,385

1,299

6.6

5,195

EBITDA AL

 

2,393

2,252

6.3

1,171

1,222

1,134

7.8

4,553

Special factors affecting EBITDA AL

 

(57)

(58)

2.0

(24)

(33)

(36)

8.6

(124)

EBITDA AL (adjusted for special factors)

 

2,451

2,310

6.1

1,196

1,255

1,170

7.3

4,677

Greece

 

682

662

2.9

338

343

333

3.0

1,374

Hungary

 

504

449

12.4

245

259

228

13.8

889

Poland

 

259

234

10.5

122

137

122

12.7

475

Czech Republic

 

308

274

12.4

149

158

137

15.8

548

Croatia

 

183

178

2.7

90

92

90

3.0

395

Slovakia

 

204

204

(0.2)

101

103

102

0.8

397

Austria

 

274

282

(2.9)

134

140

143

(1.6)

555

Romania

 

0

(5)

100.0

0

0

(5)

100.0

(7)

Othera

 

37

31

19.5

16

22

21

4.2

52

EBITDA AL margin (adjusted for special factors)

%

39.2

37.4

 

38.7

39.7

37.5

 

37.0

Depreciation, amortization and impairment losses

 

(1,291)

(1,311)

1.6

(639)

(652)

(680)

4.1

(2,609)

Profit (loss) from operations (EBIT)

 

1,361

1,222

11.4

662

700

606

15.5

2,489

EBIT margin

%

21.8

19.8

 

21.4

22.1

19.4

 

19.7

Cash capex

 

(1,067)

(1,182)

9.7

(587)

(480)

(606)

20.9

(2,250)

Cash capex (before spectrum investment)

 

(942)

(962)

2.1

(476)

(466)

(459)

(1.5)

(2,029)

The contributions of the national companies correspond to their respective unconsolidated financial statements and do not take consolidation effects at operating segment level into account.

 

a

“Other”: national companies in North Macedonia, Montenegro, and the GTS Central Europe group in Romania, as well as the Europe Headquarters.

b

As of January 1, 2026, the definition of service revenue was changed. Prior-year comparatives were adjusted retrospectively.

Revenue, service revenue

Our Europe operating segment generated revenue of EUR 6.3 billion in the reporting period, a year-on-year increase of 1.3 %. In organic terms, i.e., excluding the sale of the Romanian mobile business and net positive exchange rate effects, revenue increased by 1.5 %. Service revenues grew by 5.1 % year-on-year, or by 4.8 % in organic terms. All national companies contributed to this growth, with our national companies in Greece, Poland, and the Czech Republic in particular recording the strongest developments in absolute terms.

The organic growth in service revenues was attributable to growth across all business areas, but in particular in IT and mobile communications. The mobile business made a positive contribution to revenue, driven by a larger contract customer base and higher revenue per customer. Furthermore, fixed-network service revenues also increased year-on-year. Our intense focus on the continued build-out of high-speed network infrastructure drove growth in broadband and TV revenues, which more than offset the expected declines in voice telephony revenues. Declines in the wholesale business and in non-service revenues had an offsetting effect.

Service revenues from Consumers increased in organic terms by 3.7 % against the prior-year period. In mobile communications, service revenues increased as a result of both a higher contract customer base and higher revenue per customer. In the fixed network, revenue from broadband and TV business increased thanks to our continuous fiber-optic build-out and our TV and entertainment offerings. This more than offset the decline in revenue from voice telephony. In addition, a higher number of FMC customers had a positive impact on revenue development.

Service revenues from Business Customers grew on an organic basis by 9.6 % year-on-year, with Greece, Slovakia, the Czech Republic, and Croatia making the largest contribution. All segments recorded positive growth rates, especially for fixed network and IT. In the fixed-network business, the number of broadband customers rose by 4.1 %, boosting fixed-network service revenues (3.4 %). IT revenues increased substantially by 28.9 % year-on-year, due to an increase in business with digital infrastructure. The mobile business grew by 1.4 % compared with the prior-year period, driven by growth of 1.7 % in the number of contract customers.

Adjusted EBITDA AL, EBITDA AL

The sound operational revenue trend contributed to strong growth of 6.1 % in adjusted EBITDA AL in the reporting period, to EUR 2.5 billion. In organic terms, adjusted EBITDA AL grew by 3.8 %. Looking at the development by country, this increase was attributable to positive absolute trends, in particular in the Czech Republic, Poland, Greece, and Hungary. Overall, the increase in earnings for the Europe operating segment is mainly attributable to the positive net margin. Indirect costs remained at the level of the prior-year period.

At EUR 2.4 billion, EBITDA AL increased by 6.3 % against the prior-year period. The net expense arising from special factors was on a par with the prior-year level.

Development of operations in selected countries

Greece. Revenue in Greece amounted to EUR 1.7 billion in the first half of 2026, a year-on-year increase of 2.5 %. This development is largely due to higher service revenues, mainly from IT, but also from the mobile business. Fixed-network revenues recorded slight year-on-year growth, as a result of higher revenues in the broadband and TV business. This was offset by the expected decline in revenues in traditional voice telephony, as well by declines in the wholesale business. Non-service revenues recorded a substantial decline, driven by the fall in transit revenue for voice telephony. Our convergence products continued to perform well, with further customer additions and corresponding revenue.

Adjusted EBITDA AL stood at EUR 682 million, up 2.9 % year-on-year, mainly driven by a higher net margin.

Hungary. Revenue in Hungary totaled EUR 1.2 billion in the first six months of 2026, a significant year-on-year increase of 8.9 %. Excluding predominantly positive exchange rate effects, revenue increased slightly by 0.5 %. This development was driven mainly by higher service revenues in the mobile business, in part on the back of higher revenue per customer. Thanks to our increased investments in the build-out of fiber-optic lines, our offers have won over large numbers of customers. This enabled significantly higher service revenues in broadband business. The TV business also contributed to this revenue increase. This growth more than compensated for the decline in IT revenues. Non-service revenues decreased on account of declining mobile terminal equipment revenues. Our convergence products continued to perform well, with further customer additions and corresponding revenue.

Adjusted EBITDA AL stood at EUR 504 million, a substantial 12.4 % above the level of the prior-year period. In organic terms, the increase was 3.6 %, driven by a higher net margin.

Poland. In the reporting period, revenue in Poland totaled EUR 871 million, an increase of 1.7 %. Excluding negative exchange rate effects, revenue increased by 1.9 %. The growth was mainly driven by mobile service revenues on the back of an increase in the number of contract customers and higher revenue per customer. Broadband and TV revenues from the fixed-network business also posted significant increases, likewise as a result of a growing customer base and higher revenue per customer. IT revenues declined. The number of FMC customers increased substantially again, with a corresponding positive impact on revenues. By contrast, non-service revenues declined, in particular from mobile devices.

Adjusted EBITDA AL stood at EUR 259 million, a substantial 10.5 % above the level of the prior-year period. In organic terms, adjusted EBITDA AL grew by 10.8 %, due to a decline in indirect costs as well as a higher net margin.

Czech Republic. In the Czech Republic, we generated revenue of EUR 663 million in the first half of 2026, an increase of 6.6 % against the prior-year period. Excluding positive exchange rate effects, revenue increased by 3.6 %. Service revenues increased, due in part to increases in the fixed network business, particularly the broadband and TV businesses. Mobile revenues also continued to post positive growth rates. Revenues in both business areas increased on the back of growth in the respective customer bases. The number of FMC customers likewise grew in the reporting period, with corresponding revenues. IT revenues also increased significantly.

Adjusted EBITDA AL increased substantially by 12.4 % year-on-year to EUR 308 million. In organic terms, adjusted EBITDA AL grew by 9.3 %, mainly due to a higher net margin.

Austria. Revenue decreased by 1.5 % year-on-year in the first six months of 2026 to EUR 726 million, mainly as a result of lower non-service revenues due to termination of a business relationship. Service revenues remained stable. Revenues from FMC customers increased in the reporting period.

Adjusted EBITDA AL declined by 2.9 % year-on-year to EUR 274 million, driven by a lower net margin and positive one-time effects in the prior year.

Profit/loss from operations (EBIT)

In our Europe operating segment, EBIT increased significantly by 11.4 % in the first half of 2026 to EUR 1.4 billion, mainly due to the increase in EBITDA. Depreciation, amortization, and impairment losses decreased slightly, mainly due to the sale of our mobile business in Romania in the prior year.

Cash capex (before spectrum investment), cash capex

In the first six months of 2026, our Europe operating segment reported a slight year-on-year decrease in cash capex (before spectrum investment) to EUR 942 million. Our cash capex declined against the prior-year period due to lower cash outflows for spectrum. We continue to invest in the provision of broadband, fiber-optic technology, and 5G as part of our integrated network strategy.

5G
Refers to the mobile communications standard launched in 2020, which offers data rates in the gigabit range, mainly over the 3.6 GHz and 2.1 GHz bands, converges fixed-network and mobile communications, and supports the Internet of Things.
Glossary
AL – After Leases
Since the start of the 2019 financial year, Deutsche Telekom has taken the effects of the first-time application of IFRS 16 “Leases” into account when determining financial performance indicators. “EBITDA after leases” (EBITDA AL) is calculated by adjusting EBITDA for depreciation of the right-of-use assets and for interest expenses on recognized lease liabilities. When determining “free cash flow after leases” (free cash flow AL), free cash flow is adjusted for the repayment of lease liabilities.
Glossary
FMC – Fixed-Mobile Convergence
The merging of fixed-network and mobile rate plans for customers that have both fixed-network and mobile contracts with Deutsche Telekom.
Glossary
Fiber-optic lines
Sum of all FTTx access lines (e.g., FTTC/VDSL, vectoring, and FTTH).
Glossary
Fixed-network lines
In the combined management report, these include lines in operation, excluding internal use and public telecommunications, including IP-based lines. The totals and the changes in percent were calculated on the basis of precise figures and rounded to millions or thousands.
Glossary
Mobile customers
In the combined management report, one mobile communications card corresponds to one customer (see also SIM card). The totals and the changes in percent were calculated on the basis of precise figures and rounded to millions or thousands.
Glossary
OTT player – Over-The-Top
IP-based, platform-independent services, e.g., messaging (text) or streaming (TV).
Glossary
Optical fiber
Channel for optical data transmission.
Glossary
Prepaid
In contrast to postpaid contracts, prepaid communication services are services for which credit has been purchased in advance with no fixed-term contractual obligations.
Glossary
Wholesale
Refers to the business of selling services to telecommunications companies which sell them to their own retail customers either directly or after further processing.
Glossary

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