Group Headquarters & Group Services Development of operations (XLS:) Download millions of € Q1 2020 Q1 2019 Change Change % FY 2019 TOTAL REVENUE 632 651 (19) (2.9) 2,620 Loss from operations (EBIT) (371) (393) 22 5.6 (1,648) Depreciation, amortization and impairment losses (300) (260) (40) (15.4) (1,159) EBITDA (71) (132) 61 46.2 (489) EBITDA AL (163) (234) 71 30.3 (889) Special factors affecting EBITDA (58) (97) 39 40.2 (239) EBITDA (adjusted for special factors) (12) (35) 23 65.7 (250) EBITDA AL (ADJUSTED FOR SPECIAL FACTORS) (104) (137) 33 24.1 (651) CASH CAPEX (233) (274) 41 15.0 (1,028) Total revenue Total revenue in our Group Headquarters & Group Services segment in the first quarter of 2020 decreased by 2.9 percent year-on-year, mainly as a result of slightly lower revenue from land and buildings, largely due to the ongoing optimization of space. EBITDA AL, adjusted EBITDA AL Adjusted EBITDA AL in the Group Headquarters & Group Services segment improved by EUR 33 million year-on-year in the reporting period to EUR -104 million. This increase was mainly due to higher income from real estate sales, lower operating expenses at our Group Services, and the reduced headcount at Vivento as a result of continued staff restructuring. By contrast, lower revenue from land and buildings had a slight negative impact. Overall, EBITDA AL was negatively impacted in the reporting period by special factors amounting to EUR 58 million, especially for staff-related measures. This contrasts with special factors of EUR 97 million in the prior-year period, also in particular for staff-related measures. EBIT The slight year-on-year improvement of EUR 22 million in EBIT to EUR -371 million was mainly due to the effects described under EBITDA AL. The increase in depreciation, amortization and impairment losses was mainly due to higher depreciation and amortization following the decision to capitalize newly commissioned intragroup development services at Deutsche Telekom IT since January 2016 instead of charging them internally. Cash capex Cash capex decreased by EUR 41 million year-on-year, primarily owing to lower investment in technology and innovation.