Results of operations of the Group Net revenue In the first quarter of 2020, we generated net revenue of EUR 19.9 billion, which was up EUR 0.5 billion or 2.3 percent year-on-year. Even adjusted for positive net exchange rate effects of EUR 0.3 billion – mainly from the translation of U.S. dollars into euros – revenue increased by EUR 0.2 billion or 1.1 percent. Our United States operating segment contributed to the positive revenue trend with an increase of 3.7 percent. Adjusted for exchange rate effects, revenue was up 0.7 percent against the prior-year period, due on the one hand to higher service revenues from the rise in the average branded customer base, contrasted with lower average revenue per branded postpaid customer and declines in terminal equipment revenue on account of falling demand from social distancing rules and store closures as a consequence of the coronavirus pandemic. Revenue in our home market of Germany increased slightly on the prior-year level by 0.9 percent, due in particular to the strong performance in mobile business, which benefited from higher service and terminal equipment revenues, and higher IT and broadband revenues from fixed-network business. In our Europe operating segment too, revenue was up marginally by 0.4 percent year-on-year; adjusted for exchange rate effects and for the sale of Telekom Albania in May 2019, it increased by 2.0 percent. The fixed-network business is increasingly consistent as a driver of growth, with increased revenues from broadband and TV business. Mobile revenues also increased compared with the prior-year period. The positive development in higher-margin service revenues more than offset the decline in the lower-margin terminal equipment business. Total revenue in our Systems Solutions operating segment was at the same level as in the prior year. The upward revenue trend in our growth areas, in particular public cloud and security, was sufficient to offset the declines in traditional IT operations and in telecommunications business. Revenue in our Group Development operating segment increased by 3.8 percent year-on-year thanks to the operational growth of our two subsidiaries, T‑Mobile Netherlands and DFMG. For further information on revenue development in our segments, please refer to the section “Development of business in the operating segments.” (XLS:) Download Contribution of the segments to net revenue millions of € Q1 2020 Q1 2019 Change Change % FY 2019 NET REVENUE 19,943 19,488 455 2.3 80,531 Germany 5,405 5,357 48 0.9 21,886 United States 10,157 9,796 361 3.7 40,420 Europe 2,903 2,891 12 0.4 12,168 Systems Solutions 1,628 1,630 (2) (0.1) 6,805 Group Development 708 682 26 3.8 2,797 Group Headquarters & Group Services 632 651 (19) (2.9) 2,620 Intersegment revenue (1,491) (1,520) 29 1.9 (6,166) Contribution of the segments to net revenuea % a For further information on net revenue, please refer to the section “Segment reporting” in the interim consolidated financial statements. a For further information on net revenue, please refer to the section “Segment reporting” in the interim consolidated financial statements. Breakdown of revenue by region % At 50.9 percent, our United States operating segment again provided the largest contribution to net revenue of the Group and was up 0.6 percentage points above the level in the prior-year period. The proportion of net revenue generated internationally increased from 69.0 percent to 69.7 percent. EBITDA AL, adjusted EBITDA AL Excluding special factors, adjusted EBITDA AL increased year-on-year by EUR 0.6 billion or 10.2 percent to EUR 6.5 billion in the first quarter of 2020. This increase was attributable to positive net exchange rate effects of EUR 0.1 billion. Excluding these effects, adjusted EBITDA AL increased by EUR 0.5 billion or 9.0 percent. All operating segments made a positive contribution to this development: Adjusted EBITDA AL of our United States operating segment increased by 18.0 percent, particularly on the back of higher service revenues. These increases were partially offset by expenses associated with new and modified leases due to network expansion and the launch of our 5G network, higher employee-related costs, higher legal-related expenses, and higher bad debt expense primarily due to the estimated macro-economic impacts of the coronavirus pandemic. Our Germany operating segment contributed to this result thanks to a positive revenue trend, and improved cost efficiency with 2.7 percent higher adjusted EBITDA AL. Adjusted EBITDA AL in our Europe operating segment increased by 1.9 percent. Assuming constant exchange rates and adjusted for the sale of Telekom Albania, this increase was as much as 3.4 percent. In particular, the positive revenue effects resulted in a higher net margin. Savings in indirect costs, primarily thanks to lower personnel costs, had an increasing effect on earnings. In our Systems Solutions operating segment, the positive trend in our growth areas public cloud, digital solutions, SAP, and IoT contributed to an increase in adjusted EBITDA AL of 8.7 percent. The increase in adjusted EBITDA AL in our Group Development operating segment was driven by revenue growth, synergies from the acquisition of Tele2 Netherlands, and efficient management of costs in the Netherlands. The GD Towers business also continues to post consistent growth on the back of rising volumes. (XLS:) Download Contribution of the segments to adjusted Group EBITDA AL millions of € Q1 2020 Q1 2019 Change Change % FY 2019 EBITDA AL (ADJUSTED FOR SPECIAL FACTORS)IN THE GROUP 6,544 5,940 604 10.2 24,731 Germany 2,164 2,108 56 2.7 8,720 United States 3,160 2,679 481 18.0 11,134 Europe 963 945 18 1.9 4,005 Systems Solutions 100 92 8 8.7 519 Group Development 269 255 14 5.5 1,033 Group Headquarters & Group Services (104) (137) 33 24.1 (651) Reconciliation (8) (2) (6) n.a. (29) EBITDA AL increased by EUR 0.4 billion or 7.7 percent year-on-year to EUR 5.9 billion, with special factors changing from EUR -0.4 billion to EUR -0.6 billion. Expenses incurred in connection with staff-related measures were up slightly by EUR 0.3 billion on the prior-year period. In addition, as in the prior-year period, expenses of EUR 0.1 billion incurred in connection with the approval process for the business combination of T‑Mobile US and Sprint were recorded as special factors. In connection with the coronavirus pandemic, expenses of EUR 0.1 billion were classified as special factors in the United States operating segment in the first quarter of 2020, primarily due to supplemental employee-related expenses, commissions in indirect sales, and cleaning-related expenses. For further information on the development of (adjusted) EBITDA AL in our segments, please refer to the section “Development of business in the operating segments.” A reconciliation of the definition of EBITDA with the new “after leases” indicator (EBITDA AL) can be found in the following table: (XLS:) Download millions of € Q1 2020 Q1 2019 Change Change % FY 2019 a Excluding finance leases at T‑Mobile US. EBITDA 6,940 6,461 479 7.4 27,120 Depreciation of right-of-use assetsa (831) (763) (68) (8.9) (3,181) Interest expenses on recognized lease liabilitiesa (189) (198) 9 4.5 (796) EBITDA AL 5,921 5,500 421 7.7 23,143 EBIT Group EBIT increased from EUR 2.3 billion to EUR 2.5 billion, up 11.2 percent against the prior-year period. This increase is mainly due to the effects described under EBITDA AL. At EUR 4.4 billion, depreciation, amortization and impairment losses were EUR 0.2 billion higher than in the prior-year period, due to the consistently high level of investment over the last few years. Profit before income taxes Profit before income taxes decreased from EUR 1.9 billion in the prior year to EUR 1.5 billion, with loss from financial activities increasing by EUR 0.6 billion to EUR 1.0 billion. While finance costs and the share of profit/loss of associates and joint ventures accounted for using the equity method were more or less at the same level as in the prior-year quarter, other financial expense increased by EUR 0.5 billion, due in particular to negative measurement effects from embedded derivatives at T‑Mobile US. Net profit, adjusted net profit Net profit remained stable compared with the prior-year period at EUR 0.9 billion. Tax expense in the first quarter of 2020 was EUR 0.5 billion, as in the prior-year period. Profit attributable to non-controlling interests decreased from EUR 0.4 billion to EUR 0.2 billion, mainly in our United States operating segment. Excluding special factors, which had a negative overall effect of EUR 0.4 billion on net profit, adjusted net profit in the first quarter of 2020 amounted to EUR 1.3 billion, up EUR 0.1 billion against the prior-year period. For further information on tax expense, please refer to the section “Income taxes” in the interim consolidated financial statements. The following table presents a reconciliation of net profit to net profit adjusted for special factors: (XLS:) Download millions of € Q1 2020 Q1 2019 Change Change % FY 2019 NET PROFIT (LOSS) 916 900 16 1.8 3,867 Special factors affecting EBITDA (623) (440) (183) (41.6) (1,589) Staff-related measures (342) (290) (52) (17.9) (913) Non-staff-related restructuring (8) (19) 11 57.9 (81) Effects of deconsolidations, disposals and acquisitions (145) (111) (34) (30.6) (462) Other (128) (20) (108) n.a. (132) Special factors affecting net profit 254 158 96 60.8 508 Impairment losses 0 0 0 n.a. (370) Profit (loss) from financial activities (21) 0 (21) n.a. (4) Income taxes 167 122 45 36.9 461 Non-controlling interests 108 36 72 n.a. 421 SPECIAL FACTORS (368) (282) (86) (30.5) (1,081) NET PROFIT (LOSS) (ADJUSTED FOR SPECIAL FACTORS) 1,284 1,183 101 8.5 4,948 Earnings per share, adjusted earnings per share Earnings per share is calculated as net profit divided by the adjusted weighted average number of ordinary shares outstanding, which totaled 4,743 million as of March 31, 2020, resulting in adjusted earnings per share of EUR 0.19, the same as in the first quarter of 2019. Adjusted earnings per share amounted to EUR 0.27 compared with EUR 0.25 in the prior-year period. Special factors The following table presents a reconciliation of EBITDA AL, EBIT, and net profit/loss to the respective figures adjusted for special factors: (XLS:) Download millions of € EBITDA ALQ1 2020 EBITQ1 2020 EBITDA ALQ1 2019 EBITQ1 2019 EBITDA ALFY 2019 EBITFY 2019 EBITDA AL/EBIT 5,921 2,511 5,500 2,258 23,143 9,457 GERMANY (196) (196) (168) (168) (425) (425) Staff-related measures (191) (191) (163) (163) (396) (396) Non-staff-related restructuring (4) (4) (5) (5) (38) (38) Effects of deconsolidations, disposals and acquisitions 0 0 0 0 0 0 Impairment losses 0 0 0 0 0 0 Other (1) (1) 0 0 9 9 UNITED STATES (274) (274) (99) (99) (544) (544) Staff-related measures (28) (28) (2) (2) (17) (17) Non-staff-related restructuring 0 0 0 0 0 0 Effects of deconsolidations, disposals and acquisitions (140) (140) (97) (97) (527) (527) Impairment losses 0 0 0 0 0 0 Other (106) (106) 0 0 0 0 EUROPE (39) (39) (24) (24) (146) (466) Staff-related measures (22) (22) (16) (16) (116) (116) Non-staff-related restructuring 0 0 0 0 0 0 Effects of deconsolidations, disposals and acquisitions (2) (2) (6) (6) (23) (23) Impairment losses 0 0 0 0 0 (320) Other (15) (15) (2) (2) (8) (8) SYSTEMS SOLUTIONS (49) (49) (46) (46) (331) (358) Staff-related measures (41) (41) (34) (34) (169) (169) Non-staff-related restructuring (1) (1) (1) (1) (5) (5) Effects of deconsolidations, disposals and acquisitions 0 0 0 0 (11) (11) Impairment losses 0 0 0 0 0 (27) Other (6) (6) (11) (11) (146) (146) GROUP DEVELOPMENT (7) (7) (6) (6) 97 97 Staff-related measures (2) (2) (3) (3) (19) (19) Non-staff-related restructuring 0 0 0 0 (1) (1) Effects of deconsolidations, disposals and acquisitions (5) (5) (3) (3) 111 111 Impairment losses 0 0 0 0 0 0 Other 0 0 0 0 4 4 GROUP HEADQUARTERS & GROUP SERVICES (58) (58) (97) (97) (239) (239) Staff-related measures (57) (57) (72) (72) (197) (197) Non-staff-related restructuring (3) (3) (13) (13) (38) (38) Effects of deconsolidations, disposals and acquisitions 1 1 (5) (5) (13) (13) Impairment losses 0 0 0 0 0 0 Other 0 0 (7) (7) 9 9 GROUP (623) (623) (440) (440) (1,589) (1,959) Staff-related measures (342) (342) (290) (290) (913) (913) Non-staff-related restructuring (8) (8) (19) (19) (81) (81) Effects of deconsolidations, disposals and acquisitions (145) (145) (111) (111) (462) (462) Impairment losses 0 0 0 0 0 (370) Other (128) (128) (20) (20) (132) (132) EBITDA AL/EBIT (ADJUSTED FOR SPECIAL FACTORS) 6,544 3,134 5,940 2,698 24,731 11,416 Profit (loss) from financial activities (adjusted for special factors) (944) (406) (2,192) PROFIT (LOSS) BEFORE INCOME TAXES (ADJUSTED FOR SPECIAL FACTORS) 2,190 2,292 9,223 Income taxes (adjusted for special factors) (619) (649) (2,454) PROFIT (LOSS) (ADJUSTED FOR SPECIAL FACTORS) 1,571 1,643 6,770 PROFIT (LOSS) (ADJUSTED FOR SPECIAL FACTORS)ATTRIBUTABLE TO Owners of the parent (net profit (loss)) (adjusted for special factors) 1,284 1,183 4,948 Non-controlling interests (adjusted for special factors) 287 460 1,822 Employees (XLS:) Download Headcount development Mar. 31, 2020 Dec. 31, 2019 Change Change % NUMBER OF FTEs IN THE GROUP 206,443 210,533 (4,090) (1.9) Of which: civil servants (in Germany, with an active service relationship) 11,964 12,153 (189) (1.6) Germany 59,878 60,501 (623) (1.0) Unites States 45,335 47,312 (1,977) (4.2) Europe 43,315 44,591 (1,276) (2.9) Systems Solutions 37,960 38,096 (136) (0.4) Group Development 2,671 2,603 68 2.6 Group Headquarters & Group Services 17,284 17,430 (146) (0.8) The Group’s headcount decreased by 1.9 percent compared with the end of 2019. In our Germany operating segment, the total number of employees decreased by 1.0 percent compared with the end of 2019 as a result of efficiency enhancement measures and the take-up of socially responsible instruments in connection with the staff restructuring. The total number of employees in our United States operating segment decreased by 4.2 percent compared with December 31, 2019, primarily due to seasonal effects. In our Europe operating segment, the headcount was down 2.9 percent compared with the end of the prior year, with staff levels decreasing in Hungary and Croatia in particular. The total headcount in our Systems Solutions operating segment was down 0.4 percent against year-end 2019, primarily as a result of efficiency enhancement measures. In the Group Development operating segment, the 2.6 percent increase in the number of employees can be attributed to the Netherlands on account of the insourcing of external activities to achieve cost savings. The headcount in the Group Headquarters & Group Services segment was down 0.8 percent compared with the end of 2019, mainly due to ongoing staff restructuring at Vivento. schließen Service revenues Revenues generated with mobile customers from services (i.e., revenues from voice services – incoming and outgoing calls – and data services), plus roaming revenues, monthly charges, and visitor revenues. schließen Postpaid Customers who pay for communication services after receiving them (usually on a monthly basis). schließen 5G New communications standard, which offers data rates in the gigabit range, converges fixed-network and mobile communications, and supports the Internet of Things – rollout starting 2020. schließen IoT - Internet of Things The IoT enables the intelligent networking of things like sensors, devices, machines, vehicles, etc., with the aim of automating applications and decision-making processes. Deutsche Telekom’s IoT portfolio ranges from SIM cards and flexible data rate plans to IoT platforms in the cloud and complete solutions from a single source.