Group Development Customer development (XLS:) Download thousands Mar. 31, 2020 Dec. 31, 2019 ChangeMar. 31, 2020/Dec. 31, 2019% Mar. 31, 2019 ChangeMar. 31, 2020/Mar. 31, 2019% NETHERLANDS Mobile customers 5,686 5,610 1.4 5,382 5.6 Fixed-network lines 632 619 2.1 557 13.5 Broadband customers 616 605 1.8 540 14.1 The number of mobile customers and fixed-network lines in the Netherlands continued to increase steadily through the operational business. Despite intense competition, we recorded customer additions in mobile business in particular thanks to our rate plans, which offer large inclusive data volumes through to unlimited data. The number of customers in the fixed-network consumer portfolio also continued to grow. Development of operations (XLS:) Download millions of € Q1 2020 Q1 2019 Change Change % FY 2019 TOTAL REVENUE 708 682 26 3.8 2,797 Of which: Netherlands 476 461 15 3.3 1,910 Of which: GD Towers 247 236 11 4.7 945 Profit from operations (EBIT) 139 126 13 10.3 615 Depreciation, amortization and impairment losses (194) (200) 6 3.0 (812) EBITDA 333 325 8 2.5 1,427 EBITDA AL 262 249 13 5.2 1,130 Special factors affecting EBITDA (7) (6) (1) (16.7) 97 EBITDA (adjusted for special factors) 340 332 8 2.4 1,330 Of which: Netherlands 157 147 10 6.8 591 Of which: GD Towers 195 191 4 2.1 771 EBITDA AL (ADJUSTED FOR SPECIAL FACTORS) 269 255 14 5.5 1,033 Of which: Netherlands 136 123 13 10.6 502 Of which: GD Towers 145 138 7 5.1 563 EBITDA AL margin (adjusted for special factors) % 38.0 37.4 36.9 CASH CAPEX (119) (86) (33) (38.4) (452) Total revenue Total revenue in our Group Development operating segment increased in the first quarter of 2020 by 3.8 percent year-on-year to EUR 708 million, thanks to the operational growth of our two subsidiaries, T‑Mobile Netherlands and DFMG. In the Netherlands, both business customer and consumer operations contributed to this increase in revenue on the back of customer growth and a positive trend in business with MVNOs. The GD Towers unit also recorded a year-on-year increase in revenue, driven by volume-based growth at DFMG. EBITDA AL, adjusted EBITDA AL EBITDA AL increased by 5.2 percent year-on-year to EUR 262 million. This growth was mainly attributable to the aforementioned positive effects on revenue, synergies from the takeover of Tele2 Netherlands, and efficient cost management in the Netherlands. The GD Towers business continues to post consistent growth on the back of rising volumes. An operational increase was also achieved through revenue growth and cost transformation. Adjusted EBITDA AL increased by 5.5 percent year-on-year to EUR 269 million due to the effects mentioned. EBIT EBIT increased by 10.3 percent year-on-year to EUR 139 million as a result of the effects described under adjusted EBITDA AL. Depreciation, amortization and impairment losses were down slightly on the prior-year period. Cash capex Cash capex increased year-on-year by EUR 33 million to EUR 119 million, due mainly to the additional investments required to integrate Tele2 Netherlands and higher capital expenditure at DFMG in connection with building out mobile infrastructure in Germany. schließen Mobile customers In the combined management report, one mobile communications card corresponds to one customer. The totals were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown (see also SIM card). schließen Fixed-network lines Lines in operation excluding internal use and public telecommunications, including IP-based lines. The totals reported in the combined management report were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown.