Headcount development
The Group’s headcount fell by 4.5 % compared with the end of the prior year. In our Germany operating segment, the number of employees declined by 4.5 % against year-end 2021, largely due to the take-up of socially responsible instruments as part of staff restructuring activities, such as dedicated retirement and phased retirement. The total number of employees in the United States operating segment decreased by 5.6 %. The decline against year-end 2021 is primarily due to intentional headcount rationalization to manage costs. In our Europe operating segment, the headcount was down by 3.5 % compared with the end of the prior year, in particular in Greece, Slovakia, Poland, and Croatia. The headcount in our Systems Solutions operating segment was up 4.6 % against the end of 2021. The effect on headcount of our efficiency enhancement measures was more than offset by increased staff requirements in our growth areas. In the Group Development operating segment, the sharp year-on-year decrease in headcount of 69.0 % was mainly due to the sale of T‑Mobile Netherlands as of March 31, 2022. The headcount in the Group Headquarters & Group Services segment was down 5.9 % compared with the end of 2021, mainly due to the ongoing staff restructuring in the Technology and Innovation unit, primarily in connection with a transformation program at Deutsche Telekom IT, and continued staff restructuring at Vivento.
Workforce statistics
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Change |
Change |
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FTEs in the Group |
|
206,759 |
216,528 |
(9,769) |
(4.5) |
226,291 |
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Of which: Deutsche Telekom AG |
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12,302 |
13,897 |
(1,595) |
(11.5) |
15,374 |
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Of which: civil servants (in Germany, with an active service relationship) |
|
8,381 |
9,653 |
(1,272) |
(13.2) |
10,583 |
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Germany operating segmenta |
|
59,014 |
61,768 |
(2,754) |
(4.5) |
67,956 |
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United States operating segment |
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67,088 |
71,094 |
(4,006) |
(5.6) |
71,303 |
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Europe operating segment |
|
34,083 |
35,319 |
(1,236) |
(3.5) |
41,272 |
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Systems Solutions operating segment |
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27,392 |
26,175 |
1,217 |
4.6 |
26,490 |
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Group Development operating segment |
|
828 |
2,674 |
(1,846) |
(69.0) |
2,684 |
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Of which: GD Towers |
|
762 |
775 |
(13) |
(1.7) |
744 |
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Group Headquarters & Group Servicesa |
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18,353 |
19,498 |
(1,145) |
(5.9) |
16,585 |
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Breakdown by geographic area |
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Germany |
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81,469 |
85,160 |
(3,691) |
(4.3) |
89,032 |
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International |
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125,290 |
131,368 |
(6,078) |
(4.6) |
137,258 |
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Of which: other EU member states |
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48,144 |
50,005 |
(1,861) |
(3.7) |
55,816 |
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Of which: rest of Europe |
|
2,087 |
2,066 |
21 |
1.0 |
2,168 |
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Of which: North America |
|
67,312 |
71,337 |
(4,025) |
(5.6) |
71,617 |
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Of which: rest of world |
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7,747 |
7,960 |
(213) |
(2.7) |
7,658 |
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Natural attritionb |
% |
5.9 |
5.2 |
0.7 |
13.5 |
3.9 |
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Of which: Germany |
% |
2.5 |
2.1 |
0.4 |
19.0 |
2.0 |
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Of which: international |
% |
10.7 |
9.3 |
1.4 |
15.1 |
6.6 |
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Productivity trendc |
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Net revenue per employee |
thousands of € |
542 |
488 |
54 |
11.1 |
448 |
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millions of € |
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2022 |
2021 |
Change |
Change |
2020 |
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Personnel costs in the Group |
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19,446 |
18,463 |
983 |
5.3 |
18,853 |
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Of which: Germany |
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8,389 |
8,461 |
(72) |
(0.9) |
8,764 |
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Of which: international |
|
11,057 |
10,002 |
1,055 |
10.5 |
10,089 |
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Special factorsa |
|
1,367 |
906 |
461 |
50.9 |
1,836 |
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Personnel costs in the Group (adjusted for special factors) |
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18,080 |
17,556 |
524 |
3.0 |
17,017 |
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Net revenue |
|
114,413 |
107,811 |
6,602 |
6.1 |
100,139 |
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Adjusted personnel cost ratio |
% |
15.8 |
16.3 |
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|
17.0 |
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Personnel costs at Deutsche Telekom AG under German GAAP |
|
1,936 |
2,176 |
(240) |
(11.0) |
2,291 |
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