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Results

Headcount development

The Group’s headcount fell by 4.5 % compared with the end of the prior year. In our Germany operating segment, the number of employees declined by 4.5 % against year-end 2021, largely due to the take-up of socially responsible instruments as part of staff restructuring activities, such as dedicated retirement and phased retirement. The total number of employees in the United States operating segment decreased by 5.6 %. The decline against year-end 2021 is primarily due to intentional headcount rationalization to manage costs. In our Europe operating segment, the headcount was down by 3.5 % compared with the end of the prior year, in particular in Greece, Slovakia, Poland, and Croatia. The headcount in our Systems Solutions operating segment was up 4.6 % against the end of 2021. The effect on headcount of our efficiency enhancement measures was more than offset by increased staff requirements in our growth areas. In the Group Development operating segment, the sharp year-on-year decrease in headcount of 69.0 % was mainly due to the sale of T‑Mobile Netherlands as of March 31, 2022. The headcount in the Group Headquarters & Group Services segment was down 5.9 % compared with the end of 2021, mainly due to the ongoing staff restructuring in the Technology and Innovation unit, primarily in connection with a transformation program at Deutsche Telekom IT, and continued staff restructuring at Vivento.

Workforce statistics

Headcount development

 

 

 

 

 

 

 

 

 

Dec. 31, 2022

Dec. 31, 2021

Change

Change
%

Dec. 31, 2020

FTEs in the Group

 

206,759

216,528

(9,769)

(4.5)

226,291

Of which: Deutsche Telekom AG

 

12,302

13,897

(1,595)

(11.5)

15,374

Of which: civil servants (in Germany, with an active service relationship)

 

8,381

9,653

(1,272)

(13.2)

10,583

Germany operating segmenta

 

59,014

61,768

(2,754)

(4.5)

67,956

United States operating segment

 

67,088

71,094

(4,006)

(5.6)

71,303

Europe operating segment

 

34,083

35,319

(1,236)

(3.5)

41,272

Systems Solutions operating segment

 

27,392

26,175

1,217

4.6

26,490

Group Development operating segment

 

828

2,674

(1,846)

(69.0)

2,684

Of which: GD Towers

 

762

775

(13)

(1.7)

744

Group Headquarters & Group Servicesa

 

18,353

19,498

(1,145)

(5.9)

16,585

Breakdown by geographic area

 

 

 

 

 

 

Germany

 

81,469

85,160

(3,691)

(4.3)

89,032

International

 

125,290

131,368

(6,078)

(4.6)

137,258

Of which: other EU member states

 

48,144

50,005

(1,861)

(3.7)

55,816

Of which: rest of Europe

 

2,087

2,066

21

1.0

2,168

Of which: North America

 

67,312

71,337

(4,025)

(5.6)

71,617

Of which: rest of world

 

7,747

7,960

(213)

(2.7)

7,658

Natural attritionb

%

5.9

5.2

0.7

13.5

3.9

Of which: Germany

%

2.5

2.1

0.4

19.0

2.0

Of which: international

%

10.7

9.3

1.4

15.1

6.6

Productivity trendc

 

 

 

 

 

 

Net revenue per employee

thousands of €

542

488

54

11.1

448

a

As part of reorganization measures at Deutsche Telekom IT, around 3.7 thousand employees were reassigned from the Germany operating segment to the Technology and Innovation unit in the Group Headquarters & Group Services segment effective January 1, 2021. Prior-year comparatives were not adjusted.

b

Excluding T-Mobile US.

c

Based on the average number of employees.

Personnel costs

millions of €

 

 

 

 

 

 

 

 

2022

2021

Change

Change
%

2020

Personnel costs in the Group

 

19,446

18,463

983

5.3

18,853

Of which: Germany

 

8,389

8,461

(72)

(0.9)

8,764

Of which: international

 

11,057

10,002

1,055

10.5

10,089

Special factorsa

 

1,367

906

461

50.9

1,836

Personnel costs in the Group (adjusted for special factors)

 

18,080

17,556

524

3.0

17,017

Net revenue

 

114,413

107,811

6,602

6.1

100,139

Adjusted personnel cost ratio

%

15.8

16.3

 

 

17.0

Personnel costs at Deutsche Telekom AG under German GAAP

 

1,936

2,176

(240)

(11.0)

2,291

a

Expenses for staff-related measures.