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Germany

Customer development

thousands

 

 

 

 

 

 

 

 

June 30, 2022

Mar. 31, 2022

Change
June 30, 2022/
Mar. 31, 2022 
%

Dec. 31, 2021

Change
June 30, 2022/
Dec. 31, 2021 
%

June 30, 2021

Change
June 30, 2022/
June 30, 2021 
%

Mobile customers

54,551

53,968

1.1

53,211

2.5

50,272

8.5

Contract customers

23,402

23,165

1.0

23,129

1.2

22,682

3.2

Prepaid customers

31,149

30,803

1.1

30,081

3.6

27,590

12.9

Fixed-network lines

17,437

17,480

(0.2)

17,525

(0.5)

17,555

(0.7)

Retail broadband lines

14,578

14,533

0.3

14,478

0.7

14,304

1.9

Of which: optical fiber

10,836

10,584

2.4

10,379

4.4

9,971

8.7

Television (IPTV, satellite)

4,039

4,018

0.5

4,001

0.9

3,933

2.7

Unbundled local loop lines (ULLs)

3,351

3,487

(3.9)

3,622

(7.5)

3,853

(13.0)

Wholesale broadband lines

8,001

7,970

0.4

7,948

0.7

7,853

1.9

Of which: optical fiber

6,883

6,837

0.7

6,778

1.5

6,636

3.7

Total

In Germany we continue to be market leader both in terms of fixed-network and mobile revenues. This success is attributable to our high-performance networks. We offer the best customer experience with award-winning network quality – in the fixed network as in mobile communications – and with a broad product portfolio and excellent service. We want to offer our customers a seamless and technology-neutral telecommunications experience. Hence, alongside fixed-network and mobile communications products, we also market convergence products. Around 5.4 million customers in total had opted for convergent products from our MagentaEINS family by the end of June 2022. The customer base is thus higher compared with the prior year.

Demand remained high for our fiber-optic-based lines. The total number of these customer lines increased to around 17.7 million by the end of June 2022, which means a further 562 thousand customers in Germany received a fiber-optic-based line from us in the first half of 2022. With the progress made in fiber-optic rollout, we also successfully drove forward the marketing of higher bandwidths.

Mobile communications

The number of high-value mobile contract customers under the Telekom and congstar brands grew by 387 thousand customers overall. Sustained demand for mobile rate plans with included data volumes continues to drive this trend. As of January 1, 2022, a portion of consumers previously reported under contract customers were reclassified as prepaid customers. Allowing for this change in disclosure, we have added 890 thousand prepaid customers since the start of the year, largely on the back of our automotive offerings targeted at business customers.

Fixed network

The fixed-network broadband market hosts a large number of players with differing infrastructures – from national through to regional providers. In order to consolidate our position on the market as Germany’s leading telecommunications provider, we continue to add new offerings to our portfolio.

The number of broadband lines increased to 14.6 million in the first half of 2022. Demand for our retail fiber-optic-based lines was the biggest driver here, accounting for 457 thousand lines. We recorded an increase of 38 thousand in the number of TV customers compared with year-end 2021. In the traditional fixed network, the number of lines decreased by 88 thousand, bringing the number of fixed-network lines to 17.4 million.

Wholesale

As of June 30, 2022, fiber-optic-based lines accounted for 60.6 % of all lines – 2.0 percentage points more than at the end of 2021. This growth is a result of the demand for our commitment agreements. Rising demand among retail customers for higher-bandwidth lines also contributed to the increase. The number of unbundled local loop lines decreased by 271 thousand compared with the end of the prior year, partly as a result of the shift to higher-value fiber-optic-based lines and partly from consumers switching to other providers. In addition, our wholesale customers are migrating their retail customers to their own fiber-optic-based lines. The total number of wholesale lines at the end of June 2022 was around 11.4 million.

Development of operations

millions of €

 

 

 

 

 

 

 

 

 

 

 

H1 2022

H1 2021

Change
%

Q1 2022

Q2 2022

Q2 2021

Change
%

FY 2021

Total revenue

 

12,059

11,844

1.8

5,994

6,064

5,903

2.7

24,164

Consumers

 

6,151

5,963

3.2

3,066

3,086

2,979

3.6

12,221

Business Customers

 

4,375

4,354

0.5

2,173

2,202

2,166

1.7

8,878

Wholesale

 

1,380

1,388

(0.6)

693

687

679

1.2

2,767

Other

 

152

139

9.4

63

89

78

14.1

298

Service revenue

 

10,692

10,542

1.4

5,316

5,376

5,280

1.8

21,298

Profit (loss) from operations (EBIT)

 

4,246

2,397

77.1

3,021

1,225

1,182

3.6

4,951

EBIT margin

%

35.2

20.2

 

50.4

20.2

20.0

 

20.5

Depreciation, amortization and impairment losses

 

(1,991)

(2,010)

0.9

(997)

(994)

(1,009)

1.5

(4,016)

EBITDA

 

6,237

4,406

41.6

4,017

2,220

2,191

1.3

8,968

Special factors affecting EBITDA

 

1,409

(271)

n.a.

1,622

(213)

(172)

(23.8)

(588)

EBITDA (adjusted for special factors)

 

4,828

4,678

3.2

2,395

2,433

2,363

3.0

9,556

EBITDA AL

 

6,224

4,388

41.8

4,010

2,213

2,182

1.4

8,932

Special factors affecting EBITDA AL

 

1,409

(271)

n.a.

1,622

(213)

(172)

(23.8)

(588)

EBITDA AL (adjusted for special factors)

 

4,815

4,659

3.3

2,388

2,426

2,354

3.1

9,520

EBITDA AL margin (adjusted for special factors)

%

39.9

39.3

 

39.8

40.0

39.9

 

39.4

Cash capex

 

(1,778)

(1,699)

(4.6)

(902)

(876)

(839)

(4.4)

(4,116)

Total revenue, service revenue

In the first half of 2022, we generated total revenue of EUR 12.1 billion, which was up by 1.8 % year-on-year. The growth in service revenues of 1.4 % was attributable to increased revenue in the fixed-network core business, largely broadband-driven, and to higher mobile service revenues. In organic terms, service revenues were up 1.2 % year-on-year.

Revenue from Consumers increased by 3.2 % compared with the prior-year period. Revenue from broadband business grew by 6.3 %, due in part to the positive effects from increased customer appreciation for stable data lines and high bandwidths. Fixed-network terminal equipment business posted growth of 3.6 % on the back of strong demand on the customer side for terminal equipment lease models. Volume-driven declines in revenue from voice components continued to impact on traditional fixed-network business. Mobile business increased by 3.6 % thanks to higher service revenues, mainly due to positive customer development in our second brand congstar and general trends of recovery, including a return to travel and other recreational activities.

Revenue from Business Customers was up slightly by 0.5 % year-on-year. If the one-time effect from the public sector in the prior year is taken into account, operating revenue would have increased by 1.6 %. The mobile business grew by 6.6 % due to positive revenue from terminal equipment business and ongoing customer additions. By contrast, IT revenue declined on an operational basis by 1.2 %, due in part to the semiconductor shortage.

Wholesale revenue was down at the end of June 2022 by 0.6 % year-on-year. The positive trend in the number of fiber-optic-based lines continued, with an increase of 3.7 % compared with the prior-year period. However, this was not enough to offset the decrease in revenues of 13.0 % from declining volumes of unbundled local loop lines. Voice revenue was down against the prior-year period, mainly due to declining volumes.

Adjusted EBITDA AL, EBITDA AL

EBITDA AL adjusted for special factors increased by EUR 156 million or 3.3 % year-on-year to EUR 4.8 billion. In organic terms, too, adjusted EBITDA AL grew by 3.3 % year-on-year. Our adjusted EBITDA AL margin increased to 39.9 %, up from 39.3 % in the prior year. The main reasons for this increase are a sound operational development, driven by high-value revenue growth, and enhanced cost efficiency. Lower personnel costs resulting, among other factors, from the smaller headcount and the ongoing implementation of efficiency enhancement and digitalization measures reduced costs.

The special factors affecting adjusted EBITDA AL mainly included the gain resulting from the deconsolidation of GlasfaserPlus (EUR 1.7 billion) and an initial payment on account received in connection with the catastrophic flooding in July 2021 (EUR 0.1 billion). Expenses for socially responsible instruments in connection with staff restructuring also had an effect. In the first half of 2022, our EBITDA AL increased by EUR 1.8 billion to EUR 6.2 billion.

For further information on the joint venture GlasfaserPlus with IFM, please refer to the section “Group organization, strategy, and management.”

Profit/loss from operations (EBIT)

Profit from operations (EBIT) amounted to EUR 4.2 billion, an increase of 77.1 % year-on-year. The positive trend in adjusted EBITDA AL together with the gain resulting from the deconsolidation of GlasfaserPlus contributed to this increase.

Cash capex

Cash capex increased by EUR 79 million or 4.6 % compared with the prior-year period. Capital expenditure totaled around EUR 1.8 billion in the first half of 2022, with much of this figure going towards the build-out of our fiber-optic and 5G networks. The total number of households in Germany passed by our fiber-optic network grew again in the first half of 2022. In mobile communications, our customers benefit from greater LTE and 5G network coverage. Over 92.6 % of German households can already use 5G.

5G
New communications standard (launched from 2020), which offers data rates in the gigabit range, converges fixed-network and mobile communications, and supports the Internet of Things.
Glossary
AL – After Leases
Since the start of the 2019 financial year, we have taken the effects of the first-time application of IFRS 16 “Leases” into account when determining our financial performance indicators. “EBITDA after leases” (EBITDA AL) is calculated by adjusting EBITDA for depreciation of the right-of-use assets and for interest expenses on recognized lease liabilities. When determining “free cash flow after leases” (free cash flow AL), free cash flow is adjusted for the repayment of lease liabilities.
Glossary
Fixed-network lines
Lines in operation excluding internal use and public telecommunications, including IP-based lines. The totals reported in the combined management report were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown.
Glossary
LTE – Long-Term Evolution
4G mobile communications technology that uses, for example, wireless spectrum on the 800 MHz band freed up by the digitalization of television. Powerful TV frequencies enable large areas to be covered with far fewer radio masts. LTE supports speeds of over 100 Mbit/s downstream and 50 Mbit/s upstream.
Glossary
Prepaid
In contrast to postpaid contracts, prepaid communication services are services for which credit has been purchased in advance with no fixed-term contractual obligations.
Glossary
Retail
The sale of goods and services to end users, as opposed to resale or wholesale.
Glossary
ULL – Unbundled Local Loop
Competitors whose own networks do not reach into customers’ premises can rent unbundled local loop lines from Deutsche Telekom. Their networks end at the local exchanges. The ULL bridges the distance between the local exchange and the termination point on the customer’s premises or in their home, so it is also known as the “last mile.”
Glossary
Wholesale
Refers to the business of selling services to third parties who sell them to their own retail customers either directly or after further processing.
Glossary