Group Development Customer development (XLS:) Download thousands June 30, 2020 Mar. 31, 2020 ChangeJune 30, 2020/Mar. 31, 2020% Dec. 31, 2019 ChangeJune 30, 2020/Dec. 31, 2019% June 30, 2019 ChangeJune 30, 2020/June 30, 2019% NETHERLANDS Mobile customers 5,741 5,686 1.0 5,610 2.3 5,455 5.2 Fixed-network lines 644 632 1.9 619 4.0 578 11.4 Broadband customers 628 616 1.9 605 3.8 562 11.7 The number of mobile customers and fixed-network lines in the Netherlands continued to increase steadily on the back of the positive development of operational business. Despite the deteriorated economic situation in consequence of the coronavirus pandemic as well as intense competition, we recorded customer additions in mobile business thanks in particular to our rate plans, which offer large inclusive data volumes through to unlimited data. The number of customers in the fixed-network consumer portfolio also continued to grow. Development of operations (XLS:) Download millions of € Q1 2020 Q2 2020 Q2 2019 Change % H1 2020 H1 2019 Change % FY 2019 TOTAL REVENUE 708 716 683 4.8 1,424 1,364 4.4 2,797 Of which: Netherlands 476 480 458 4.8 956 918 4.1 1,910 Of which: GD Towers 247 248 239 3.8 495 475 4.2 945 Profit from operations (EBIT) 139 123 102 20.6 263 227 15.9 615 Depreciation, amortization and impairment losses (194) (192) (199) 3.5 (386) (398) 3.0 (812) EBITDA 333 316 300 5.3 649 626 3.7 1,427 EBITDA AL 262 246 232 6.0 508 481 5.6 1,130 Special factors affecting EBITDA (7) (37) (18) n.a. (44) (25) (76.0) 97 EBITDA (adjusted for special factors) 340 353 319 10.7 693 651 6.5 1,330 Of which: Netherlands 157 163 137 19.0 320 284 12.7 591 Of which: GD Towers 195 195 188 3.7 390 380 2.6 771 EBITDA AL (ADJUSTED FOR SPECIAL FACTORS) 269 283 250 13.2 552 506 9.1 1,033 Of which: Netherlands 136 143 117 22.2 278 240 15.8 502 Of which: GD Towers 145 145 140 3.6 290 278 4.3 563 EBITDA AL margin (adjusted for special factors) % 38.0 39.5 36.6 38.8 37.1 36.9 CASH CAPEX (119) (117) (106) (10.4) (236) (192) (22.9) (452) Total revenue Total revenue in our Group Development operating segment increased in the first half of 2020 by 4.4 percent year-on-year to EUR 1.4 billion, thanks to the operational growth of our two subsidiaries, T‑Mobile Netherlands and DFMG. In the Netherlands, both business customer and consumer operations contributed to this increase in revenue on the back of customer growth and in terminal equipment sales. The GD Towers unit also recorded a year-on-year increase in revenue, driven by volume-based growth at DFMG. EBITDA AL, adjusted EBITDA AL EBITDA AL increased by 5.6 percent year-on-year to EUR 508 million. This growth was mainly attributable to the aforementioned positive effects on revenue, synergies from the takeover of Tele2 Netherlands, and efficient cost management in the company. The GD Towers business continues to post consistent growth on the back of rising volumes. An operational increase was also achieved through revenue growth and cost transformation. Adjusted EBITDA AL increased by 9.1 percent year-on-year to EUR 552 million due to the effects mentioned. EBIT EBIT increased by 15.9 percent year-on-year to EUR 263 million as a result of the effects described under adjusted EBITDA AL. Depreciation, amortization and impairment losses were down on the prior-year period. Cash capex Cash capex increased year-on-year by EUR 44 million to EUR 236 million, due mainly to the additional investments for the 5G build-out and those required to integrate Tele2 Netherlands as well as higher capital expenditure at DFMG in connection with building out mobile infrastructure in Germany. schließen Mobile customers In the combined management report, one mobile communications card corresponds to one customer. The totals were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown (see also SIM card). schließen Fixed-network lines Lines in operation excluding internal use and public telecommunications, including IP-based lines. The totals reported in the combined management report were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown. schließen 5G New communications standard, which offers data rates in the gigabit range, converges fixed-network and mobile communications, and supports the Internet of Things – rollout starting 2020.