Group Development Customer development (XLSX:) Download thousands Sept. 30, 2020 June 30, 2020 ChangeSept. 30, 2020/June 30, 2020% Dec. 31, 2019 ChangeSept. 30, 2020/Dec. 31, 2019% Sept. 30, 2019 ChangeSept. 30, 2020/Sept. 30, 2019% NETHERLANDS Mobile customers 5,761 5,741 0.3 5,610 2.7 5,528 4.2 Fixed-network lines 661 644 2.6 619 6.8 601 10.0 Broadband customers 647 628 3.0 605 6.9 586 10.4 The number of mobile customers and fixed-network lines in the Netherlands continued to increase steadily on the back of the positive development of operational business. Despite the deteriorated economic situation in consequence of the coronavirus pandemic as well as intense competition, we recorded customer additions in mobile business thanks to our rate plans, which offer large inclusive data volumes through to unlimited data. The number of customers in the fixed-network consumer portfolio also continued to grow. Development of operations (XLSX:) Download millions of € Q1 2020 Q2 2020 Q3 2020 Q3 2019 Change % Q1-Q3 2020 Q1-Q3 2019 Change % FY 2019 TOTAL REVENUE 708 716 719 704 2.1 2,142 2,068 3.6 2,797 Of which: Netherlands 476 480 484 479 1.0 1,441 1,398 3.1 1,910 Of which: GD Towers 247 248 248 239 3.8 743 714 4.1 945 Profit from operations (EBIT) 139 123 154 270 (43.0) 417 498 (16.3) 615 Depreciation, amortization and impairment losses (194) (192) (190) (208) 8.7 (576) (607) 5.1 (812) EBITDA 333 316 344 479 (28.2) 993 1,105 (10.1) 1,427 Special factors affecting EBITDA (7) (37) (11) 134 n.a. (55) 109 n.a. 97 EBITDA (adjusted for special factors) 340 353 355 345 2.9 1,049 996 5.3 1,330 Of which: Netherlands 157 163 163 153 6.5 482 437 10.3 591 Of which: GD Towers 195 195 199 197 1.0 589 577 2.1 771 EBITDA AL 262 246 273 402 (32.1) 781 883 (11.6) 1,130 Special factors affecting EBITDA AL (7) (37) (11) 134 n.a. (55) 109 n.a. 97 EBITDA AL (ADJUSTED FOR SPECIAL FACTORS) 269 283 284 269 5.6 836 774 8.0 1,033 Of which: Netherlands 136 143 141 132 6.8 419 372 12.6 502 Of which: GD Towers 145 145 149 142 4.9 439 420 4.5 563 EBITDA AL margin (adjusted for special factors) % 38.0 39.5 39.5 38.2 39.0 37.4 36.9 CASH CAPEX (119) (117) (330) (99) n.a. (566) (291) (94.5) (452) Total revenue Total revenue in our Group Development operating segment increased in the first three quarters of 2020 by 3.6 percent year-on-year to EUR 2.1 billion, thanks to the operational growth of our two subsidiaries, T‑Mobile Netherlands and DFMG. In the Netherlands, both mobile and fixed-network business contributed to the increase in revenue. The GD Towers unit also recorded a year-on-year increase in revenue, driven by volume-based growth at DFMG. Adjusted EBITDA AL, EBITDA AL Adjusted EBITDA AL increased by 8.0 percent year-on-year to EUR 836 million. This growth was attributable to the aforementioned positive revenue trend at T‑Mobile Netherlands, synergies from the takeover of Tele2 Netherlands, and efficient cost management in the company. The GD Towers business continued to post consistent growth on the back of rising volumes. By contrast, EBITDA decreased by 11.6 percent to EUR 781 million. This was due to negative special factors of EUR 55 million arising in part from consulting services in connection with the business combination of T‑Mobile US and Sprint and the integration of Tele2 Netherlands at T‑Mobile Netherlands. The prior-year figure included positive net special factors of EUR 109 million, mainly resulting from the allocation of our share of 11 percent in Ströer SE & Co. KGaA to Deutsche Telekom Trust e.V. EBIT EBIT decreased by 16.3 percent year-on-year to EUR 417 million, mainly as a result of the special factors described under adjusted EBITDA AL. Depreciation, amortization and impairment losses were down on the prior-year period. Cash capex Cash capex increased by EUR 275 million year-on-year to EUR 566 million, mainly due to the acquisition of mobile licenses by T‑Mobile Netherlands. It also grew as a result of additional investments for the 5G build-out and those required to integrate Tele2 Netherlands and higher capital expenditure at DFMG in connection with building out mobile infrastructure in Germany. schließen Mobile customers In the combined management report, one mobile communications card corresponds to one customer. The totals were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown (see also SIM card). schließen Fixed-network lines Lines in operation excluding internal use and public telecommunications, including IP-based lines. The totals reported in the combined management report were calculated on the basis of precise figures and rounded to millions or thousands. Percentages were calculated on the basis of the figures shown. schließen 5G New communications standard, which offers data rates in the gigabit range, converges fixed-network and mobile communications, and supports the Internet of Things – rollout starting 2020.