Europe

Customer development

Total

In the Europe operating segment, all key performance indicators for customer development improved slightly in organic terms compared with the end of 2021. Our convergent product portfolio, in particular, generated growth compared with year-end 2021 of 3.1 % in FMC customers thanks to ongoing demand. We are working flat out to build out our fixed-network infrastructure with state-of-the-art optical fiber. The number of broadband customers has increased by 1.1 %. In organic terms, the mobile business also recorded an increase of 1.5 % in customer numbers, with increases in both the number of high-value contract customers and the number of prepaid customers. Our build-out of the 5G network is making good progress. Most of our national companies have already launched the commercial sale of 5G products and services, with North Macedonia joining them as of March 31, 2022.

Mobile communications

Our Europe operating segment had a total of 45.6 million mobile customers as of March 31, 2022, marking a more or less stable trend compared with the end of 2021. The number of contract customers decreased slightly by 2.9 %, largely as a result of the fact that we no longer include the SIM cards of a service provider in Austria in our customer base since January 1, 2022 but instead count them as wholesale customers. Without this effect, the number of contract customers increased slightly by 0.6 %. By contrast, the contract customer base grew at our other national companies, especially in Greece, Poland, the Czech Republic, and Hungary. Overall, contract customers accounted for 56.6 % of the total customer base. In parallel with pure customer development, we have successfully continued the “more-for-more” offering in our product portfolio, so as to sustainably increase value per customer. In addition, thanks to our integrated network strategy our customers benefited from greater coverage with fast mobile broadband. The footprint countries of our operating segment are also making excellent headway with 5G. As of the end of the first quarter of 2022, our national companies covered 31.1 % of the population (in particular in Greece, Croatia, and Austria) with 5G.

The prepaid customer base recorded growth of 2.8 % compared with the end of 2021. Customer additions were significantly higher in Poland in particular. Many refugees fleeing the war in Ukraine entered neighboring countries, in particular Poland. Our national companies are providing support, for example with free prepaid SIM cards. As part of our ordinary business activities, we offer our prepaid customers high-value contract plans with the resulting number of contract conversions also contributing positively to contract customer business.

Fixed network

The broadband business increased by 1.1 % compared with the end of 2021 to total 6.5 million customers. This growth is mainly driven by the national companies in Hungary, the Czech Republic, Poland, Slovakia, and Greece. By continuing to invest in innovative fiber-optic technologies, we are systematically building out our fixed-network infrastructure. At the end of the first quarter of 2022, a total of around 7.2 million households (coverage of 28.6 %) were provided with the option by our national companies to subscribe to a direct connection to our high-speed fiber-optic network with speeds reaching up to 1 Gbit/s. Compared with the prior-year quarter, we won a further 1.1 million lines, bringing the utilization rate to 32 % at the end of the first quarter of 2022. The number of fixed-network lines in our Europe operating segment was 7.8 million, which was stable against the end of 2021.

The TV and entertainment business had a total of 4.0 million customers as of March 31, 2022, up slightly by 0.8 % compared with the end of the prior year. With both telecommunications providers and OTT players offering TV services, the TV market is already saturated in many countries of our segment.

FMC – fixed-mobile convergence and digitalization

Our portfolio of convergent products, MagentaOne, was highly popular with consumers across all of our national companies. As of March 31, 2022, we had 6.5 million FMC customers; this corresponds to growth of 3.1 % compared with the end of the prior year. Our national companies in Greece, Hungary, Austria, Poland, and the Czech Republic in particular contributed to this growth. At the end of the first quarter of 2022, FMC customers accounted for 58.6 % of the broadband customer base. We have also seen accelerated growth in the marketing of our MagentaOne Business product to business customers.

We continue to expand our digital interaction with customers, which means we can meet customer needs in a more personalized and efficient way, and position products and innovative services on the market more quickly. Our service app has revolutionized our digital approach; 64 % of our customers are already using it.

Development of operations

Total revenue, service revenue

Our Europe operating segment generated total revenue of EUR 2.7 billion in the first quarter of 2022, a slight year-on-year decrease of 0.9 %. In organic terms – i.e., adjusted for the sale of the Romanian fixed-network business on September 30, 2021, and assuming constant exchange rate effects – revenue increased by 4.2 % year-on-year. Service revenue declined year-on-year, but grew by 3.4 % in organic terms. Regulatory intervention continued to impact negatively on our organic revenue development in the first quarter of 2022.

Organic revenue growth was mainly driven by the strong performance of the mobile business, especially the increase in mobile service revenues with higher margins, slight increases in roaming and visitor revenues, and higher revenues from terminal equipment sales. Fixed-network service revenues developed better. The strong performance of the broadband and TV business in particular helped to offset the declines in voice telephony revenues, which were in line with expectations. The systems solutions business made a positive contribution to revenue overall.

Looking at the development by country, our national companies in Hungary, Greece, Austria, and the Czech Republic recorded the best organic development of revenue in the reporting period.

Revenue from Consumers increased in organic terms by 3.5 % year-on-year, driven in equal parts by mobile and fixed-network business. In mobile communications, both service revenues and mobile terminal equipment sales were up. In the fixed network, revenue from broadband/TV business increased thanks to our innovative TV and entertainment offerings as well as the continuous rollout of fiber-optic technology. This more than offset the decline in revenue from voice telephony. In addition, the higher number of FMC customers had a positive impact on revenue.

Organic growth in the Business Customer unit increased year-on-year in the first quarter of 2022 to 3.4 % across all product categories (fixed network, mobile communications, and systems solutions). The upward trend in mobile revenue is attributable to mobile customer additions. The positive trend in systems solutions business was driven mainly by activities in Poland, the Czech Republic, and Greece. The fiber-optic rollout, SD-WAN, and standardized offerings all generated growth in data communication-related products. Our new growth areas of security and cloud computing posted double-digit revenue growth rates.

Adjusted EBITDA AL, EBITDA AL

Our Europe operating segment generated adjusted EBITDA AL of EUR 976 million as of the end of the first quarter of 2022, up 3.2 % against the level in the prior-year period. In organic terms, i.e., adjusted for the sale of the Romanian fixed-network business, and assuming constant exchange rates, adjusted EBITDA AL increased by 6.9 %, again making a significant positive contribution to earnings. Organic revenue growth was more than sufficient to offset the increases in costs.

Looking at the development by country, the increase in adjusted organic EBITDA AL was attributable to the positive trends at virtually all of our national companies, but in particular in Hungary, Greece, Romania, the Czech Republic, Poland, and Croatia.

EBITDA AL increased by 4.2 % compared with the prior-year period to EUR 975 million. Special factors declined slightly year-on-year. In organic terms, EBITDA AL grew by 7.9 %.

Development of operations in selected countries

Greece. In Greece, revenue increased by 4.3 % against the prior-year quarter to EUR 748 million. The intensive fiber-optic and vectoring build-out, together with the resulting higher numbers of customers, continued to have a positive impact on the fixed-network business. Fixed-network revenues increased, mainly driven by strong growth in the broadband and TV business. Wholesale revenues also increased substantially as a result of a successful increase in the volume of international calls on our networks. The continued encouraging development in mobile business is mainly attributable to the addition of new contract customers. Visitor and roaming revenues increased slightly thanks to travel returning to more normal levels despite the coronavirus pandemic. Our convergence products also performed well, with further customer additions and corresponding revenue. The systems solutions business also contributed to revenue growth.

In the first quarter of 2022, adjusted EBITDA AL in Greece stood at EUR 314 million, which was a substantial increase of 5.4 % against the prior year. This is attributable to a revenue-related increase in the net margin.

Hungary. Revenue in Hungary totaled EUR 437 million in the first quarter of 2022, a significant increase of 7.6 % despite negative exchange rate effects. In organic terms, revenue was up 8.6 % against the prior-year quarter. The biggest driver of this increase was mobile business, mainly on account of higher service revenues. In addition, contract customer additions had positive effects on terminal equipment business. Fixed-network revenue also increased year-on-year. We recorded increased service revenues in the broadband and TV business, both driven again by larger customer bases. Our convergence products also continued to perform well, with further customer additions and corresponding revenue. Systems solutions business posted a decline in revenue.

Adjusted EBITDA AL stood at EUR 127 million, up 19.8 % year-on-year. In organic terms, adjusted EBITDA AL grew by 21.6 %. This growth is attributable in particular to significantly higher revenues, which more than offset the rise in costs.

Poland. Our revenue in Poland remained stable at EUR 342 million in the first quarter of 2022. In organic terms, revenue increased slightly by 2.1 %. Mobile revenues were up slightly, with contract customer additions also having a positive effect on terminal equipment business. Higher terminal equipment, roaming, and visitor revenues offset the regulatory-induced reduction in termination rates. The number of FTTH customers in the fixed-network business also increased significantly, creating the basis for further broadband growth. This is reflected in higher broadband service revenues, and is also thanks to our successful partnership agreements on network infrastructure. Wholesale revenues were negatively impacted by the likewise regulatory-induced reduction in fixed-network termination rates. The number of customers using our convergence products increased again substantially in the first quarter of 2022. This had a corresponding positive impact on revenues. Systems solutions business posted strong revenue growth thanks to the order volume.

Adjusted EBITDA AL stood at EUR 98 million in the first quarter of 2022, up 3.2 % year-on-year. In organic terms, adjusted EBITDA AL increased by 4.9 %, mainly on the back of a revenue-related increase in the net margin.

Czech Republic. In the first quarter of 2022, revenue in the Czech Republic stood at EUR 295 million, an increase of 9.7 % against the prior-year level. Organic growth was 3.8 % on account of positive exchange rate effects. The realignment of our systems solutions business paid off: we recorded a substantial increase in revenue in this business area. The mobile and fixed-network businesses also contributed to revenue growth, although they were subject to a regulatory-induced reduction in termination rates. Our convergence products recorded further customer additions and corresponding revenue growth.

Adjusted EBITDA AL increased by 12.6 % year-on-year to EUR 125 million in the first quarter of 2021. In organic terms, earnings grew by 6.2 % year-on-year, driven mainly by revenue.

Austria. Revenue in Austria totaled EUR 342 million in the first quarter of 2022. This increase of 4.9 % was mainly attributable to growth in mobile revenues, with visitor revenues having a clearly positive impact. Service revenues in the fixed-network business also developed encouragingly. The broadband business generated substantial growth rates, due among other factors to a larger customer base and higher-value rate plans. Acceptance of our convergence products increased substantially again, also impacting positively on revenues. The systems solutions business also contributed to revenue growth.

Adjusted EBITDA AL declined slightly by 0.8 % compared with the prior-year quarter to EUR 124 million. Higher indirect costs in particular offset the increase in revenues.

EBIT

Our Europe operating segment recorded an increase in EBIT of EUR 61 million in the first quarter of 2022. In addition to an increase in EBITDA of EUR 36 million, depreciation, amortization and impairment losses decreased by EUR 26 million, with depreciation and amortization in particular down slightly on the prior year.

Cash capex

In the first quarter of 2022, the Europe operating segment reported cash capex of EUR 362 million, down 25.4 % year-on-year. This decrease is due in part to lower cash outflows for the acquisition of spectrum licenses, primarily in the Czech Republic. The sale of the Romanian fixed-network business also resulted in lower cash capex. We continue to invest in the provision of broadband and fiber-optic technology and in 5G as part of our integrated network strategy.