Systems Solutions For information on changes resulting from the first-time application of the IFRS 16 “Leases” accounting standard, please refer to the section “Group organization, strategy, and management.” Order entry (XLS:) Download millions of € Q1-Q32019 H12019 FY2018 Q1-Q32018 ChangeQ1-Q3 2019/Q1-Q3 2018% ORDER ENTRY 5,132 3,494 6,776 4,672 9.8 Development of business The first nine months of 2019 were dominated by efforts to establish our realigned Systems Solutions business. Investments in growth areas and innovation fields (such as the public cloud, the Internet of Things (IoT), digital solutions, security) create the basis for us to continue to focus our segment strategy on a sustainable shift into strategic growth areas. In parallel, we are working to strengthen our telecommunications operations and successfully manage the decline in traditional IT business. With this in mind, we are executing a comprehensive transformation program, launched in 2018, under which we realigned our organization and workflows, adjusted capacities, developed a new strategy for our portfolio, and created three offering clusters. Ten portfolio units and one emerging business unit look after not only our traditional IT and telecommunications businesses, but also our growth areas (public cloud, Internet of Things (IoT), digital solutions, security, SAP, classified ICT, health, and road charging). Consistent with our efforts to implement the Group’s strategy pillar “Lead in business productivity,” in 2020 the next step will be to combine our telecommunications business with the telecommunications business of our Germany operating segment. Order entry in our Systems Solutions operating segment was up by 9.8 percent in the first nine months of 2019, marking a consistently positive development compared with the already strong prior year. This growth is primarily due to a positive trend in our growth areas, in particular classified ICT, digital solutions, and public cloud. Development of operations (XLS:) Download millions of € Q12019 Q22019 Q32019 Q32018 Change% Q1-Q32019 Q1-Q32018 Change% FY2018 a Prior-year comparatives were calculated on a pro forma basis for the redefined key performance indicators resulting from the introduction of the IFRS 16 accounting standard. TOTAL REVENUE 1,630 1,673 1,657 1,754 (5.5) 4,961 5,094 (2.6) 6,936 Of which: external revenue 1,278 1,321 1,299 1,381 (5.9) 3,898 4,032 (3.3) 5,497 Profit (loss) from operations (EBIT) (49) (126) (10) (17) 41.2 (185) (121) (52.9) (291) Special factors affecting EBIT (46) (157) (60) (57) (5.3) (263) (146) (80.1) (322) EBIT (adjusted for special factors) (3) 31 50 40 25.0 78 25 n.a. 32 EBIT margin (adjusted for special factors) % (0.2) 1.9 3.0 2.3 1.6 0.5 0.5 Depreciation, amortization and impairment losses (128) (155) (125) (103) (21.4) (408) (296) (37.8) (453) EBITDA 79 29 115 85 35.3 223 175 27.4 163 EBITDA ALa 46 (3) 84 89 (5.6) 127 184 (31.0) 176 Special factors affecting EBITDA (46) (130) (60) (54) (11.1) (236) (143) (65.0) (266) EBITDA (adjusted for special factors) 125 158 175 139 25.9 459 318 44.3 429 EBITDA AL (ADJUSTED FOR SPECIAL FACTORS)a 92 127 144 143 0.7 363 327 11.0 442 EBITDA AL margin (adjusted for special factors)a % 5.6 7.6 8.7 8.2 7.3 6.4 6.4 CASH CAPEX (93) (73) (66) (87) 24.1 (233) (352) 33.8 (462) Total revenue Total revenue in our Systems Solutions operating segment in the first nine months of 2019 amounted to EUR 5.0 billion, slightly lower than the prior-year level. The upward revenue trend in our growth areas public cloud and health was not sufficient to offset the declines in traditional IT operations and in telecommunications business. The general downward trend in traditional IT operations was primarily a result of the decline in our international corporate customer operations and the falling market trend in our core market of Western Europe, as well as of deliberate portfolio decisions (such as the termination of desktop services). EBITDA AL, adjusted EBITDA AL In the first nine months of 2019, adjusted EBITDA AL at our Systems Solutions operating segment increased by EUR 36 million year-on-year to EUR 363 million, mainly due to effects from our transformation program, a positive development in the Open Telekom Cloud, and enhanced efficiency in traditional IT operations. EBITDA AL decreased by EUR 57 million year-on-year to EUR 127 million, mainly due to portfolio streamlining activities. As a result of both this and ongoing restructuring measures, special factors were up EUR 93 million year-on-year. EBIT, adjusted EBIT Adjusted EBIT in our Systems Solutions operating segment in the first nine months of 2019 increased by EUR 53 million year-on-year, coming in at EUR 78 million. The effects described under adjusted EBITDA AL were the main drivers of this increase. Whereas previously expenses had been recognized in connection with operating leases, the right-of-use assets recognized in this context since the application of accounting standard IFRS 16 as of January 1, 2019 result in particular in higher depreciation charges. EBIT decreased by EUR 64 million in the reporting period to EUR -185 million, also due to the effects described under EBITDA AL. Cash capex Cash capex in the Systems Solutions operating segment stood at EUR 233 million in the first nine months of 2019, compared with EUR 352 million in the prior-year period. This decrease was a result of high investments in a new ERP system in 2018. Capital expenditures remain focused on developing our operations in growth areas, such as digital solutions, the Internet of Things (IoT), and road charging. schließen IoT - Internet of Things The IoT enables the intelligent networking of things like sensors, devices, machines, vehicles, etc., with the aim of automating applications and decision-making processes. Deutsche Telekom’s IoT portfolio ranges from SIM cards and flexible data rate plans to IoT platforms in the cloud and complete solutions from a single source. schließen IoT - Internet of Things The IoT enables the intelligent networking of things like sensors, devices, machines, vehicles, etc., with the aim of automating applications and decision-making processes. Deutsche Telekom’s IoT portfolio ranges from SIM cards and flexible data rate plans to IoT platforms in the cloud and complete solutions from a single source. schließen ICT Information and Communication Technology schließen ICT Information and Communication Technology schließen Desktop services Global desktop services involve a variety of support services, including the outsourcing of entire IT networks. In this context, Deutsche Telekom offers a full portfolio of corporate IT services, from server infrastructure and PC workstations through to application management and call center services that provide user support. schließen ERP - Enterprise Resource Planning Refers to systems that help deploy an organization’s resources such as capital, equipment, and human resources as efficiently as possible in order to optimize business processes.