Group Development Customer development (XLS:) Download thousands Dec. 31, 2018 Dec. 31, 2017 Change Change % Dec. 31, 2016 NETHERLANDS Mobile customers 4,021 3,850 171 4.4 3,746 Fixed-network lines 241 191 50 26.2 164 Broadband customers 241 191 50 26.2 164 After successfully repositioning itself in the market, T-Mobile Netherlands posted year-on-year growth of 4.4 percent for the 2018 financial year with its mobile services for consumers and business customers. This was driven by a positive response to the rate plan portfolio, made particularly attractive thanks to high-volume and unlimited data packages, as well as growth in the business customer base. Despite intense competition, the number of fixed-network consumers increased by 50 thousand as a result of our attractive rate plan portfolio. Development of operations (XLS:) Download millions of € 2018 2017 Change Change % 2016 TOTAL REVENUE 2,185 2,263 (78) (3.4) 2,347 Of which: Netherlands 1,322 1,355 (33) (2.4) 1,331 Profit from operations (EBIT) 560 1,504 (944) (62.8) 2,730 Depreciation, amortization and impairment losses (334) (304) (30) (9.9) (760) EBITDA 893 1,808 (915) (50.6) 3,490 Special factors affecting EBITDA (27) 893 (920) n. a. 2,547 EBITDA (ADJUSTED FOR SPECIAL FACTORS) 921 915 6 0.7 943 Of which: Netherlands 425 421 4 1.0 358 EBITDA margin (adjusted for special factors) % 42.2 40.4 40.2 CASH CAPEX (271) (290) 19 6.6 (271) Total revenue Total revenue in our Group Development operating segment decreased in 2018 by 3.4 percent year-on-year, due to the forgone revenue following the sale of Strato effective March 31, 2017. Revenue at DFMG remained almost unchanged against the prior year. The positive effects on revenue at T-Mobile Netherlands of high mobile handset sales and growing fixed-network business were more than offset by negative effects from the mandatory application of the new IFRS 15 accounting standard as of January 1, 2018, as well as by regulatory effects including lower EU roaming charges and national termination rates. EBITDA, adjusted EBITDA EBITDA decreased year-on-year from EUR 1.8 billion to EUR 0.9 billion. Regular reviews of our investment portfolio prompted us to sell our stake in Strato and our remaining shares in Scout24 AG last year. The disposals resulted in income recognized as special factors of around EUR 0.7 billion. In addition, the prior year had included positive special factors of EUR 0.2 billion originating from a settlement agreement with BT concluded in July 2017. Adjusted EBITDA in our Group Development operating segment was on a par with the prior-year level. Forgone earnings following the deconsolidation of Strato caused a decline. At T-Mobile Netherlands, adjusted EBITDA was up by 1.0 percent in the 2018 financial year due to positive customer development. Adjusted EBITDA at DFMG increased substantially by 3.7 percent year-on-year. EBIT EBIT decreased by EUR 0.9 billion year-on-year to EUR 0.6 billion, due primarily to the same factors described under EBITDA. Depreciation, amortization and impairment losses were higher than in the prior-year period, mainly due to higher capital expenditure on network capacity and quality at T-Mobile Netherlands. Cash capex Cash capex at our Group Development operating segment decreased in the 2018 financial year by 6.6 percent year-on-year as a result of lower investments in network build-out at T-Mobile Netherlands. schließen Roaming Refers to the use of a communication device or just a subscriber identity in a visited network rather than one’s home network. This requires the operators of both networks to have reached a roaming agreement and switched the necessary signaling and data connections between their networks. Roaming comes into play when cell phones and smartphones are used across national boundaries.